Consolidated Edison of New York

Frequently Asked Questions & Answers

How can I view and pay my ConEd bill online?

To view and pay your ConEd bill online, register or log in to your account at ConEd's official website. You can check your bill details and choose from several payment options, such as bank transfers or credit card payments, for convenience.

What should I do if I experience a power outage?

If you experience a power outage, report it to ConEd immediately via their website, mobile app, or by calling their customer service. It's also advisable to check their outage map for updates on restoration efforts in your area.

How can I report a gas leak or emergency?

For gas leaks or emergencies, leave the area immediately and call ConEd's emergency number from a safe distance. Do not use electronic devices, including light switches, until safely away from the suspected leak area.

What are the current rates for electricity and gas?

Current rates for electricity and gas can vary. Visit ConEd's website or contact customer service for the most up-to-date rates and any seasonal changes that may affect your bill.

How can I set up or close my ConEd service?

To set up or close your ConEd service, visit their website and find the "Start/Stop Service" section. You'll need to provide some personal information and details about your move-in or move-out date.

Are there any energy efficiency programs or rebates available?

ConEd offers various energy efficiency programs and rebates for both residential and commercial customers. These can include incentives for energy-efficient appliances, lighting, and heating systems. Check their website under the "Energy Efficiency" section for current offers.

How does ConEd support renewable energy?

ConEd supports renewable energy through several initiatives, including solar energy programs for homes and businesses, green power purchasing options, and investments in renewable energy projects. Customers can participate in these programs to reduce their carbon footprint.

What is the process for reporting a streetlight or outdoor light that is out?

To report a streetlight outage or issue, use the ConEd website or mobile app to submit a service request. Provide as much detail as possible, including the light's location and any identifying numbers on the pole.

How can I understand my bill and charges?

ConEd provides a detailed breakdown of your bill and charges on their website and mobile app. You can also contact customer service for an explanation of your bill, including how rates are applied and what specific fees and charges mean.

Are there any assistance programs for customers facing financial difficulties?

ConEd offers assistance programs for customers facing financial difficulties, including payment plans, deferred payment agreements, and government assistance programs. Visit their website or contact customer service to explore your options and apply for assistance.