Stay informed with the Orange & Rockland outage map, powered by Con Edison's outage tracking technology, for customers in Rockland, Orange, and Sullivan counties in New York and parts of northern New Jersey.
In addition, the outage map covers each county in the Orange & Rockland service area, providing comprehensive geographic coverage. The outage map provides detailed outage information, including impact, estimated restoration times, and crew status. Its design includes a step-by-step, simple blueprint of its basic functionality, making it easy for customers to navigate. The map uses color-coded icons to indicate outage status and severity. The outage map is the customer's best source of information during any type of storm event.
As one of the key Rockland utilities, Orange & Rockland's main offering is reliable electric service for its customers.
The app enhances the user experience by providing real-time updates and easy access to outage information.
The map also provides a breakdown of outages by town, allowing users to see outages relevant to their local community. Users can drill down from the county level to municipal levels and finally to specific streets to see localized outage data. The map displays the number of customers affected by outages in specific counties, towns, and even at the street level, and provides information on the number of customers served in each region and those currently affected by outages. For example, during major storm events, thousands of customers across the O&R service area may be affected at one time. The map provides access to news, preparation tips, and lists of outages by area. Users can customize their view of the map by adding layers such as geographical boundaries, weather conditions, and service area details. Outage information is refreshed approximately every 15–30 minutes, depending on system conditions.
The outage map helps you track real-time updates using shaded outage regions that indicate the location and size of outages; users can zoom in to view specific boroughs, zip codes, or counties.
In addition to basic outage information, the map provides options to view outage locations, crew status, outage causes, and estimated restoration times for each incident. The map also illustrates planned outages for maintenance and provides timelines for scheduled work.
You can access the outage map via web browser or by downloading the free Orange & Rockland app for iOS and Android to manage your energy account and track outages while Orange & Rockland restores power safely.
The Orange & Rockland outage map shows active outages, restoration times, and total customers affected. Users can expect to find the Estimated Time of Restoration (ETR) for each outage by clicking on the outage icon.
The map provides detailed information about outage locations, causes, and crew status. You can search by address or neighborhood. If an outage is not displayed on the map, users should report it immediately via the website or by calling 800.572.1131. Orange & Rockland provides system-wide ETR updates through press releases, website banners, and social media.
Customers who report their outage will receive updates on their specific ETR via text message or automated phone call. Data refreshes every 30 minutes for accurate information on all Orange & Rockland power interruptions.
