Peoples Gas Utility Resources

Peoples Gas is a natural gas utility company providing safe, reliable, and affordable natural gas services to residential, commercial, and industrial customers in Pennsylvania, West Virginia, and Kentucky. With over 700,000 customers, Peoples Gas is the largest natural gas distribution company in Pennsylvania. The company is committed to delivering excellent customer service, promoting energy efficiency, and supporting the communities it serves.

Services and Commitment:

• Natural Gas Distribution: Delivers natural gas through an extensive pipeline network.

• Customer Service: Focused on providing responsive support and innovative solutions.

• Infrastructure Modernization: Investing in pipeline upgrades and technology enhancements to improve safety and reliability.

• Community Involvement: Engaged in local initiatives, economic development, and environmental sustainability.

Peoples Gas aims to meet the evolving energy needs of its customers while prioritizing safety, reliability, and customer satisfaction.

You can reach Duquesne Light Company customer service through several convenient methods:

• By Phone:

  • Customer Service: Call 1-412-393-7100 for billing inquiries, service requests, or general information. Representatives are available Monday through Friday from 8:00 AM to 5:00 PM.

  • Emergency/Power Outages: To report a power outage or electrical emergency, call 1-412-393-7000 (available 24/7).

  • Hearing Impaired (TTY/TDD): Dial 711 and provide the operator with Duquesne Light's number.

• Online:

  • Visit the Contact Us page on the Duquesne Light website to send an email or access online resources.

  • Online Account Management: Register or log in to the DLC My Account portal for account management.

• Mobile App:

  • Download the Duquesne Light mobile app from the App Store or Google Play Store to manage your account and access customer service on the go.

• Mailing Address: Duquesne Light Company 411 Seventh Avenue Pittsburgh, PA 15219

• In Person:

  • Walk-in Service Center:

    • Location: 2825 New Beaver Avenue, Pittsburgh, PA 15233

    • Hours: Monday through Friday, 8:00 AM to 5:00 PM

For emergencies such as power outages or electrical hazards, do not hesitate to call the emergency line at 1-412-393-7000 immediately.

Peoples Gas offers a variety of convenient payment options to fit your needs:

• Online Payments:

  • My Account Portal:

    • Register or log in to the My Account portal to view and pay bills securely using a bank account or credit/debit card.

  • One-Time Payment:

    • Make a one-time payment without logging in via the Quick Pay option.

• Automatic Payment (Direct Debit):

  • Enroll in Direct Debit to have your monthly bill automatically deducted from your checking or savings account on the due date.

  • Enrollment:

    • Set up Direct Debit through your online account or by calling customer service at 1-800-764-0111.

• Mobile App:

  • Use the Peoples e-Account mobile app to manage your account and make payments on the go.

• By Phone:

  • Call 1-800-764-0111 to pay your bill over the phone using the automated system. Have your account number and payment method ready.

  • Note: A convenience fee may apply when paying by phone.

• In Person:

  • Pay at authorized payment locations such as Walmart, Giant Eagle, and other retail stores.

  • Use the Payment Locations finder on their website to locate a site near you.

• By Mail:

  • Send a check or money order along with your bill stub to: Peoples Gas P.O. Box 535323 Pittsburgh, PA 15253-5323

  • Third-Party Payment Services:

    • Utilize services like Western Union or MoneyGram. Be aware that additional fees may apply, and processing times may vary.

  Payment Assistance:

  • Budget Billing:

    • Spread your annual gas costs evenly over 12 months for predictable bills.

  • Third-Party Notification:

    • Designate a third party to receive copies of your bills and notices.

If you suspect a gas leak or encounter a natural gas emergency, it's crucial to act quickly and prioritize safety:

1. Recognize the Signs of a Gas Leak:

   • Smell: A distinctive, rotten egg odor due to the added odorant (mercaptan).

   • Sound: Hissing, roaring, or whistling noises near gas lines or appliances.

   • Sight: Dead vegetation in an otherwise green area, dirt blowing into the air, or bubbling in wet areas.

2. Immediate Actions:

   • Do Not Use Electrical Devices:

     • Do not turn on or off any lights, appliances, or electronics.

   • Avoid Open Flames:

     • Do not light matches or lighters, and extinguish any open flames.

   • Evacuate the Area:

     • Leave the premises immediately. Do not try to locate the source of the leak.

   • Do Not Use Phones Inside:

     • Do not use cell phones or landlines inside the building.

3. Call for Help:

   • Once at a safe location, away from the suspected leak, call Peoples Gas Emergency Hotline at 1-800-400-4271.

   • Alternatively, call 911 to report the emergency.

4. Stay Away:

   • Do not re-enter the building until it has been declared safe by Peoples Gas personnel or emergency responders.

Additional Information:

• For more details on gas safety, visit the Gas Safety page on the Peoples Gas website.

Budget Billing:

Peoples Gas offers a Budget Billing program to help customers manage their energy expenses by spreading costs evenly throughout the year:

• How It Works:

  • Your annual gas usage is estimated based on historical data.

  • This amount is divided into equal monthly payments, allowing for predictable budgeting.

  • The account is reviewed periodically, and adjustments are made if necessary to reflect actual usage.

• Enrollment:

  • Enroll in Budget Billing through the My Account portal or by calling customer service at 1-800-764-0111.

Payment Assistance Programs:

Peoples Gas provides several assistance programs to support customers facing financial difficulties:

• Customer Assistance Program (CAP):

  • Offers a reduced monthly payment amount based on income and usage.

  • Eligibility: Households with income at or below 150% of the federal poverty level.

  • How to Apply: Call 1-800-774-7040 or visit the CAP page for more information.

• Low Income Home Energy Assistance Program (LIHEAP):

  • Provides grants to help low-income households pay heating bills.

  • Eligibility: Based on household income and size.

  • How to Apply: Visit the Pennsylvania LIHEAP website or call 1-866-857-7095.

• Emergency Furnace and Water Heater Repair:

  • Assists with repair or replacement of heating equipment for eligible customers.

  • How to Apply: Contact Dollar Energy Fund at 1-800-683-7036.

• Dollar Energy Fund:

  • A hardship fund providing grants to customers who have difficulty paying their utility bills.

  • How to Apply: Call 1-800-683-7036 or visit the Dollar Energy Fund page.

• Payment Arrangements:

  • Flexible payment plans to help manage past-due balances.

  • How to Apply: Contact customer service to discuss options.

• Medical Certification:

  • Prevents service termination for households with a qualifying medical condition.

  • How to Apply: Provide a medical certificate from a licensed physician.

For comprehensive information on these programs, eligibility criteria, and application processes, visit the Assistance Programs page or contact customer service.

Starting Service:

• Online Request:

  • Visit the Start Service page.

  • Complete the online form with required information, including:

    • Name and contact details.

    • Service address.

    • Preferred start date (allow at least three business days).

    • Identification information (e.g., Social Security Number or Tax ID).

• By Phone:

  • Call 1-800-764-0111 to speak with a customer service representative.

• Required Information:

  • Proof of identity.

  • Proof of occupancy (e.g., lease agreement or ownership documents).

Stopping Service:

• Online Request:

  • Visit the Stop Service page.

  • Provide your account number, service address, and the date you wish the service to be discontinued.

• By Phone:

  • Call customer service to schedule a service termination.

• Final Meter Reading:

  • Ensure that Peoples Gas has access to your meter on the scheduled date.

Transferring Service:

• Moving Within Peoples Gas Service Area:

  • Use the Transfer Service option to move your service to a new address.

  • Provide details of your current and new addresses, and move-in/move-out dates.

Additional Notes:

• Security Deposits:

  • A deposit may be required for new customers or accounts with prior payment issues.

• Advance Notice:

  • It is recommended to request service changes at least five business days in advance.

• Assistance:

  • For help with starting, stopping, or transferring service, contact customer service at 1-800-764-0111.

Peoples Gas's rates and tariffs are regulated by the Pennsylvania Public Utility Commission (PUC) and are designed to cover the costs of providing safe and reliable natural gas service.

Rate Components:

1. Gas Supply Charges:

   • Reflects the cost of the natural gas commodity.

   • Adjusted quarterly to align with market prices.

   • Peoples Gas does not profit from the gas commodity costs; they are passed through to customers without markup.

2. Delivery Charges:

   • Covers the cost of delivering gas through the pipeline system, including maintenance and infrastructure investments.

3. Distribution System Improvement Charge (DSIC):

   • Funds upgrades and improvements to the gas distribution system.

4. Taxes and Regulatory Fees:

   • Includes state and local taxes and other fees mandated by law.

Accessing Rate Information:

• Rates and Tariffs Page:

  • Visit the Rates & Tariffs section on the Peoples Gas website to view current rate schedules.

• Tariff Documents:

  • Download detailed tariff documents for comprehensive information on rates, charges, and terms of service.

• Bill Estimator:

  • Use any available tools on their website to estimate your monthly charges based on expected gas usage.

Customer Service:

• For personalized rate information or questions about your bill, contact customer service at 1-800-764-0111.

Customer Choice Program:

• Natural Gas Choice:

  • Pennsylvania's Natural Gas Choice program allows customers to choose an alternative gas supplier for the commodity portion of their bill.

• How It Works:

  • Peoples Gas continues to deliver gas and maintain the pipeline system.

  • The third-party supplier provides the gas commodity.

• Benefits:

  • Potential cost savings.

  • Flexible pricing plans.

• Considerations:

  • Review supplier contracts carefully.

  • Ensure the supplier is licensed by the Pennsylvania PUC.

  • Be aware of variable rates and any cancellation fees.

For a list of approved suppliers and more information, visit the PA Gas Switch website.

While natural gas is a fossil fuel, Peoples Gas is committed to environmental sustainability and offers programs to promote energy efficiency and support environmental initiatives:

Energy Efficiency Programs:

• Save Money and Energy:

  • Provides tips and resources to help customers improve energy efficiency in their homes and businesses.

• High-Efficiency Equipment Rebates:

  • Note: As of the latest update, Peoples Gas does not offer direct rebates for high-efficiency natural gas appliances. However, customers are encouraged to check for any new programs or incentives that may become available.

Environmental Initiatives:

• Infrastructure Modernization:

  • Investing in pipeline upgrades to enhance safety and reduce methane emissions.

• Renewable Natural Gas (RNG):

  • Exploring opportunities to integrate RNG produced from organic waste into the gas supply, reducing greenhouse gas emissions.

Education and Outreach:

• Energy Efficiency Tips:

  • Provides customers with tips and resources to reduce energy consumption and lower bills.

• Community Programs:

  • Supports local environmental initiatives and participates in community outreach programs.

Additional Resources:

• Visit the Energy Efficiency section on the Peoples Gas website for more information on their commitment to environmental stewardship.

Peoples Gas provides numerous resources and tips to help customers reduce energy consumption and save money:

Energy Efficiency Tips:

• Heating:

  • Set your thermostat to 68°F in the winter when home and lower it when away or sleeping.

  • Use programmable or smart thermostats to automate temperature adjustments.

  • Schedule regular maintenance for your heating system to ensure efficiency.

• Insulation and Sealing:

  • Improve home insulation in attics, walls, and crawl spaces.

  • Seal leaks around windows, doors, and ducts to prevent heat loss.

• Water Heating:

  • Set your water heater thermostat to 120°F.

  • Install low-flow showerheads and faucet aerators to reduce hot water usage.

  • Fix leaky faucets promptly.

• Appliances:

  • Opt for ENERGY STAR® certified appliances that consume less energy.

  • Run full loads in dishwashers and washing machines.

  • Unplug devices and appliances when not in use to avoid "phantom" energy usage.

Online Tools and Resources:

• Energy Usage Calculator:

  • Use online calculators to understand your energy usage patterns and receive customized saving tips.

• Educational Materials:

  • Access articles, guides, and videos on energy conservation strategies.

Community Programs:

• Workshops and Events:

  • Participate in local workshops that focus on energy efficiency and sustainability practices.

Customer Support:

• Personalized Assistance:

  • Contact Peoples Gas's customer service at 1-800-764-0111 for personalized advice and information on energy-saving programs.

Implementing these strategies can lead to significant savings on your natural gas bill and contribute to environmental conservation.

As Peoples Gas is a natural gas utility company, it does not manage electrical services or power lines. However, encountering a downed power line or electrical hazard is dangerous. Here are the steps you should take:

1. Stay Away:

   • Keep a safe distance of at least 30 feet from the downed line and anything it may be touching, including puddles of water and metal objects.

2. Do Not Touch:

   • Do not attempt to move or touch the power line or any objects in contact with it, such as vehicles or tree limbs.

3. Avoid the Area:

   • Do not drive over downed power lines or through water that may be in contact with them.

4. Call for Help:

   • Immediately call 911 to report the hazard.

   • Contact the local electric utility company responsible for power services in your area to report the issue.

5. Warn Others:

   • Keep others away from the area until emergency responders arrive.

For Gas-Related Emergencies:

• If the downed power line has caused damage to gas lines or you smell gas:

  • Evacuate the area immediately.

  • Avoid Sparks: Do not use electronic devices or anything that could create a spark.

  • Call Peoples Gas: From a safe location, call 1-800-400-4271 to report the gas emergency.

Important Contacts:

• Local Electric Utility Companies (Pennsylvania):

  • Duquesne Light: 1-412-393-7000

  • FirstEnergy (West Penn Power): 1-888-544-4877

  • PPL Electric Utilities: 1-800-342-5775

Always prioritize safety and do not take any risks when dealing with electrical hazards.

For additional assistance or more information about Peoples Gas services, please visit the Official Peoples Gas Website or contact their customer support at 1-800-764-0111.