How can I check for power outages in my PSEG service area?
The best way to monitor outages in real time is through the PSEG Utilities Power Outage Map, available through the official PSEG Outage Center at pseg.com/outage. The map provides a real-time view of power interruptions across PSEG's New Jersey service area, showing affected locations, customer counts, and estimated restoration times.
What information does the PSEG outage map show?
The PSEG outage map provides real-time outage data commonly expected from major electric utilities, including:
- Active outages by location
- The number of customers affected
- Estimated Restoration Times (ERTs) once crews assess damage
- The reported cause of the outage, such as weather or equipment issues
- Restoration progress as power is being restored safely
This allows customers to understand the full scope and current status of an outage in their area.
How are outage sizes shown on the PSEG outage map?
Outage severity on the PSEG map is displayed usingcolor-coded icons and a legend:
- Blue: Outage reported affecting less than 5 customers
- Green: Outage affecting 5-500 customers
- Yellow: Outage affecting 501-1,500 customers
- Orange: Outage affecting 1,501-3,000 customers
- Red: Outage affecting 3,000 or more customers
These visual indicators help customers quickly focus on outage severity in their area. The legend also includes Multiple Trouble Spots and Crew Locations.
Can I see restoration progress and crew status?
Yes. The outage map shows restoration progress as crews move through assessment, repair, and power restoration phases. While exact crew locations may not always be shown, the map reflects when restoration work is actively underway.
How many customers are currently without power in the PSEG service area?
At this time, the number of customers without power in the PSEG service area changes throughout the day as outages are reported and restored. For the most accurate and up-to-date information, customers should refer to the official PSEG outage map.
How reliable is PSEG Utilities?
PSEG Utilities maintains a high level of reliability among New Jersey electric utilities, with an outage percentage of approximately 0.01%, even during challenging weather conditions.
Reporting & Safety During Power Outages
How do I report a power outage to PSEG?
You can report a power outage online through the PSEG Outage Center, the PSEG mobile app, by calling PSEG's dedicated outage reporting number, or Text "OUT" to "4PSEG (47734).
If your outage is not shown on the map, reporting it helps crews respond more quickly.
How do I receive outage alerts from PSEG?
Customers can sign up for PSEG Alerts to receive real-time outage updates by:
- Text message
- Email
- Phone call
These alerts keep you informed as restoration efforts progress.
What should I do if I see a downed power line?
Always prioritize safety:
- Stay at least 100 feet away from downed power lines
- Assume all downed lines are energized
- Report downed lines immediately to PSEG
Following safety guidelines helps ensure restoration crews can restore power safely.
Where else can I get updates during major outages?
PSEG Utilities also shares outage updates through official communication channels and social media during severe weather events or widespread service disruptions.
