RECO Power Outage Info

The Rochester Electric Company (RECO) Power Outage Map provides real-time information on reported outages and their status.

The map displays current outages and the number of customers affected, with specific details updated every 15-30 minutes.

Users can view the map using both metric and imperial units for added convenience.

The map uses advanced technology to deliver accurate and reliable outage data for all areas served by RECO.

Report an Outage

  • Report an outage to RECO through their online outage portal, mobile app, or by calling their customer service number.

  • Be sure to have your account number and address ready when reporting to speed up the response process.

Outage Safety Tips

  • Always stay away from downed power lines and report them to RECO immediately.

  • Follow RECO’s safety guidelines during power outages to ensure your safety and the safety of your community.

Checking Outage Status

  • Check the status of an outage in your area by entering your account number, phone number, or address.

  • Log into your RECO account to access personalized outage details and secure account information.

  • The outage map feature allows you to view reported outages in your area, along with estimated restoration times.

Outage Map Features and Functionality

  • The RECO Outage Map provides a smooth and user-friendly experience with real-time updates to ensure data accuracy.

  • Customize the map view with layers like geographical boundaries, weather conditions, and service area summaries.

  • The map includes details on the total number of customers served in each area and those currently affected by outages.

  • Information on downed power lines and other issues is clearly marked on the map to keep you informed.

Reporting and Tracking Outages

  • Report outages or emergencies to RECO using their online form or by calling their dedicated support line.

  • Only the account holder or their authorized agent should use the account system to maintain secure and authorized access.

  • Unauthorized use of the RECO account system is prohibited and may lead to legal action.

Staying Informed and Prepared

  • Stay informed about outage reports and restoration updates through the RECO Outage Map and by signing up for notifications.

  • Rockland Electric customers can receive outage restoration updates via text messages, emails, or automated calls.

  • The outage map offers a detailed view of affected areas and the status of restoration efforts.

  • Plan ahead and stay prepared by understanding the status of your electric service and following RECO’s outage guidelines.