Rochester Gas and Electric

Frequently Asked Questions & Answers

What is RG&E?

RG&E, or Rochester Gas and Electric Corporation, is a utility company that provides electricity and natural gas services to customers in the Rochester, New York, area and surrounding regions.

How do I contact RG&E customer service?

You can contact RG&E customer service by phone at [insert RG&E customer service number] or visit their website for online assistance and contact information.

What are the payment options for RG&E bills?

RG&E offers various payment options, including online payments, automatic bill pay, in-person payments, and mail-in payments.

How can I report a power outage or gas emergency to RG&E?

To report a power outage or gas emergency to RG&E, you can call their outage hotline or emergency line, or report it online through their website or mobile app.

Does RG&E offer budget billing or payment assistance programs?

Yes, RG&E offers budget billing programs to help customers manage their monthly energy expenses, as well as various payment assistance programs for eligible customers.

How can I start, stop, or transfer RG&E service?

You can start, stop, or transfer RG&E service by contacting their customer service department. Provide the necessary information and schedule the service as needed.

What are RG&E's rates and tariffs?

RG&E's rates and tariffs vary depending on factors such as usage, location, and type of service. Detailed information can be found on their website or by contacting customer service.

Does RG&E offer renewable energy options or incentives?

Yes, RG&E offers various renewable energy programs and incentives to promote clean energy adoption. Visit their website for more information on available options.

How can I save energy and lower my RG&E bill?

RG&E provides energy-saving tips and resources to help customers reduce energy consumption and save money on their bills. Explore their website for energy efficiency ideas.

What should I do if I smell gas or suspect a gas leak?

If you smell gas or suspect a gas leak, leave the area immediately and call RG&E's emergency hotline or 911 from a safe location. Do not use any electrical devices or open flames until it's safe to do so.