How can I check for power outages in my Atlantic City Electric service area?
The best way to monitor outages in real time is through the Atlantic City Electric Interactive Outage Map. The map shows reported outages, affected areas, customer counts, and restoration status across the ACE service territory in South Jersey.
What information does the Atlantic City Electric outage map show?
The Atlantic City Electric outage map provides:
- Active outages by location
- The number of customers affected
- Address-specific estimated times of restoration (ETRs)
- The reported cause of the outage, when available
- Whether a repair crew has been assigned or is on-site
This allows customers to understand both the scope and status of an outage in their area.
How are outage sizes shown on the Atlantic City Electric outage map?
Outage sizes on the ACE map are color-coded:
- Green: Fewer than 5 customers affected
- Yellow: 6–50 customers affected
- Red: More than 50 customers affected
These visual indicators allow customers to quickly assess outage severity in their area.
Can I search the outage map by address or location?
Yes. The ACE outage map allows users to:
- Zoom in or out
- View outages by county or town
- Click on outage icons for detailed information
This makes it easy to check whether your home or business is affected.
Can I see crew status on the Atlantic City Electric outage map?
Yes. In many cases, the map will indicate whether:
- A crew has been assigned
- Crews are assessing damage
- Crews are actively working on restoration
This helps customers track progress without contacting customer service.
How many customers does Atlantic City Electric serve?
Atlantic City Electric provides electric service to approximately 558,762 customers across southern New Jersey.
How many customers are currently affected by outages?
At this time, approximately 135 Atlantic City Electric customers are experiencing power outages. Numbers may change as outages are reported or restored.
How do I receive outage alerts from Atlantic City Electric?
Customers can sign up for My Alerts through their Atlantic City Electric online account. Once enrolled, you'll receive automated outage notifications related to your specific service address.
How do I sign up for Atlantic City Electric My Alerts?
You can register for My Alerts by logging into your Atlantic City Electric My Account. Notifications can be delivered by:
- Text message
- Email
- Phone call
Alert preferences can be customized at any time.
Is there a mobile app to track Atlantic City Electric outages?
Yes. The official Atlantic City Electric mobile app allows customers to:
- View the interactive outage map
- Report a power outage
- Receive outage notifications
- Access account and billing information
The app offers convenient, real-time access from your phone.
Can I report a power outage by phone?
Yes. In addition to the online outage map and mobile app, Atlantic City Electric allows customers to report outages by phone at 1-800-833-7476. Phone-based outage reporting and updates remain available in 2026.
Where else can I get updates during major outages?
Customers can also follow Atlantic City Electric on social media for outage updates, storm preparation information, and restoration progress during severe weather events.
