Stay informed with the Central Hudson Gas and Electric outage map, powered by Central Hudson’s outage management system, for customers across Dutchess, Ulster, Columbia, Greene, Putnam, and southern Rensselaer counties in New York.
In addition, the outage map covers each county in the Central Hudson Gas and Electric service area, providing comprehensive geographic coverage. The outage map provides detailed outage information, including impact, estimated restoration times, and crew status. Its design includes a step-by-step, simple blueprint of its basic functionality, making it easy for customers to navigate. The map uses color-coded icons to indicate outage status and severity, and these icons also show the number of customers affected by outages. Outage symbols are round icons that indicate specific outage cases. The outage map is the customer's best source of information during any type of storm event.
As one of the key Hudson Valley utilities, Central Hudson’s main offering is reliable electric service for its customers.
You can access the outage map via web browser or mobile device to track outages while Central Hudson restores power safely.
The map also provides a breakdown of outages by town, allowing users to see outages relevant to their local community. Users can drill down from the county level to municipal levels and finally to specific streets to see localized outage data. The map displays the number of customers affected by outages in specific counties, towns, and even at the street level, and provides information on the number of customers served in each region and those currently affected by outages. For example, during major storm events, thousands of customers across the Central Hudson Gas and Electric service area may be affected at one time. The map provides access to news, preparation tips, and lists of outages by area. Users can customize their view of the map by adding layers such as geographical boundaries, weather conditions, and service area details. The map features a weather overlay that allows users to view live radar loops over the service territory. Outage information is refreshed approximately every 15–30 minutes, depending on system conditions.
The outage map helps you track real-time updates using shaded outage regions that indicate the location and size of outages; users can zoom in to view specific boroughs, zip codes, or counties.
In addition to basic outage information, the map provides options to view outage locations, crew status, outage causes, and estimated restoration times for each incident. The map may also display information related to scheduled maintenance outages when applicable.
You can access the outage map via web browser or by downloading the free Central Hudson Gas and Electric app for iOS and Android to manage your energy account and track outages while Central Hudson Gas and Electric restores power safely.
The Central Hudson Gas and Electric outage map shows active outages, restoration times, and total customers affected. Users can expect to find the Estimated Time of Restoration (ETR) for each outage by clicking on the outage icon. A system-wide Estimated Time of Restoration (ETR) may be provided during major events, representing when most affected customers are expected to have power restored.
The map provides detailed information about outage locations, causes, and crew status. You can search by address or neighborhood. You can check specific addresses by using a magnifying glass icon on the map. If an outage is not displayed on the map, users should report it immediately via the website or by calling 845-452-2700. Central Hudson Gas and Electric provides system-wide ETR updates through press releases, website banners, and social media.
Customers who report their outage will receive updates on their specific ETR via text message or automated phone call. Data refreshes every 30 minutes for accurate information on all Central Hudson Gas and Electric power interruptions.
Need help reporting an outage or troubleshooting a failed request?
See the How to Report an Outage section in the FAQs below for step-by-step instructions.
Power Outages Are Frustrating
Power outages disrupt your day and plans — and there's nothing you can do to speed them up.
But there is one part of your energy bill you can control.
What You Can — and Can't — Control
You Can't Control
•Weather-related outages
•Utility repairs
•Restoration time
You Can Control
✓Your electricity supply rate
✓Whether you're overpaying
✓Finding a better plan
Outages are infrastructure-related. Your supply rate only determines what you pay when power is on. Central Hudson Gas and Electric's offering includes flexible supply options for customers.
Shop Rates in 3 Simple Steps
No hidden fees, no interruptions in service — just better rates.
Disclaimer: Remember to plan ahead by staying informed about outage statuses and preparing for potential interruptions.
1
Tell Us Where You Live
Enter your ZIP code and usage details to see live offers available in your area.
2
See Your Options Instantly
Compare real-time rates from over 40 vetted energy suppliers. Filter by price, term, or renewable options.
3
Lock In Your Plan
Select your preferred plan and enroll online in minutes — with no service interruption.
Central Hudson Gas and Electric Outage Safety Tips
Report downed lines
immediately to Central Hudson Gas and Electric or 911.
Check the Central Hudson Gas and Electric outage map
for safe zones and restored regions before venturing out.
Keep fridge doors closed
to preserve food until service is restored.
Helpful Tip: For the most accurate updates, use the official outage map and enable text or email alerts during storms.
Central Hudson Gas and Electric Power Outage FAQs
How do I report a Central Hudson Gas and Electric outage?
Report outages using your account number at outagemap.cenhud.com/outages or through the outage map. You can also check outage status, view current outages, update your account details, and find safety information for downed power lines or a gas emergency. For More Info Read More Below.
How often does the outage map update?
The Central Hudson Gas and Electric outage map refreshes every 30 minutes with new data and restoration estimates.
Can I use the outage map without logging in?
Yes. Anyone can access the Central Hudson Gas and Electric outage map, but logging in with your account number or phone number gives personalized updates.
How to Report a Central Hudson Gas and Electric Power Outage
When the lights go out, quick and accurate reporting helps Central Hudson Gas and Electric restore service faster for everyone. Here’s how customers can report a power outage and track its progress:
Check the Outage Map First: Start by visiting the Central Hudson outage map on the company’s website. This real-time tool shows current outages by county, town, and street. If your outage is already listed, you can track restoration updates there.
Report an Outage Online: If your outage isn’t displayed, click the “Report an Outage” button on the outage map page. You’ll be prompted to enter your account information—such as your name, address, and phone number. Be ready to describe the outage, including when it started and any details that might help Central Hudson Gas and Electric pinpoint the issue.
Call Customer Service: Prefer to speak with someone? Central Hudson’s customer service line is available 24/7. Have your account number handy, and be prepared to provide your location, including your county and town, to help crews respond efficiently.
System Updates and Real-Time Tracking: In Jan, Central Hudson Gas and Electric updated its outage reporting system, making it easier for customers to report outages online and receive real-time status updates. Once your outage is reported, you can track estimated restoration times directly through the updated system.
Troubleshooting Online Reporting Issues: Occasionally, customers may encounter technical issues, such as an “Incapsula incident ID” error or a “request unsuccessful” message when submitting an outage report. If this happens, try clearing your browser cache and refreshing the page before trying again.
Central Hudson Gas and Electric is dedicated to restoring power as quickly and safely as possible. By reporting outages promptly and providing accurate information, customers in Dutchess County and all other service areas help crews resolve issues more efficiently. Your cooperation ensures that restoration efforts are targeted where they’re needed most, getting the lights back on for everyone.
Do outages increase my energy rate?
No. Central Hudson Gas and Electric outages don't change your rate. Delivery fees are regulated; supply rates depend on your chosen provider.
Can residential customers and businesses file claims for outage-related losses?
Yes. Both residential customers and businesses affected by a Central Hudson Gas and Electric outage lasting more than 12 hours can file a claim for reimbursement. Residential and business customers may be eligible to file a claim for spoiled food, prescription medication, or perishable inventory losses resulting from an extended outage. Eligibility, limits, and documentation requirements vary by location and event. Customers should review the official Central Hudson Gas and Electric claims policy or contact customer support for current reimbursement guidelines.
