Consolidated Edison Utility Resources

Customers can view and pay their Con Edison bills online by accessing the My Account portal on the Con Edison website. Here are the steps:

• Register for an Online Account:

  • Visit the Con Edison My Account page.

  • Click on "Register" to create an account if you haven't done so already.

  • Provide the necessary information, such as account number, name, and email address.

• Log In to Your Account:

  • Enter your username and password to log in.

• View and Pay Bills:

  • Once logged in, you can view your current bill, billing history, and usage data.

  • To pay your bill, select the "Pay My Bill" option.

  • Choose from various payment methods, including:

    • Electronic Funds Transfer (EFT): Pay directly from a checking or savings account.

    • Credit/Debit Card: Pay using Visa, MasterCard, Discover, or American Express (a convenience fee may apply).

    • Enroll in AutoPay: Set up automatic payments to have your bill amount deducted each month from your bank account.

• Mobile App:

  • Download the Con Edison mobile app from the App Store or Google Play Store.

  • Use the app to view and pay bills, report outages, and manage your account on the go.

Other Payment Options:

• Pay by Phone:

  • Call 1-888-925-5016 to make a payment over the phone using the automated system.

• Pay in Person:

  • Visit an authorized payment agent or a customer service walk-in center. Find locations using the Payment Locations page.

• Pay by Mail:

  • Send a check or money order along with the payment stub to: Con Edison JAF Station P.O. Box 1702 New York, NY 10116-1702

Note: When paying by mail or in person, allow sufficient time for the payment to be received and processed before the due date to avoid late fees.

If you experience a power outage, follow these steps:

1. Check Your Circuit Breakers and Fuses:

   • Before reporting an outage, check to see if a tripped circuit breaker or a blown fuse is the cause.

2. Report the Outage:

   • Online:

     • Log in to your Con Edison My Account and report the outage.

   • Mobile App:

     • Use the Con Edison mobile app to report the outage quickly.

   • By Phone:

     • Call 1-800-75-CONED (1-800-752-6633) to report the outage.

3. Stay Informed:

   • Outage Map:

     • View the Outage Map on the Con Edison website for real-time updates and estimated restoration times.

   • Text Alerts:

     • Sign up for text notifications by texting "REG" to OUTAGE (688243).

4. Safety Precautions:

   • Stay Away from Downed Power Lines:

     • If you see downed wires, stay at least 30 feet away and report them immediately to Con Edison or call 911.

   • Use Flashlights:

     • Use flashlights instead of candles to reduce fire risk.

   • Unplug Appliances:

     • Unplug sensitive electronics to prevent damage from power surges when service is restored.

   • Generator Safety:

     • If using a generator, ensure it is installed by a licensed electrician and used according to safety guidelines to prevent carbon monoxide poisoning and electrical hazards.

Additional Resources:

• Visit the Service Restoration page for more information on how Con Edison responds to outages.

If you suspect a gas leak or have a gas-related emergency, it is crucial to act immediately:

1. Recognize the Signs of a Gas Leak:

   • Smell: A distinctive, rotten egg odor.

   • Hear: Hissing or roaring sounds near gas appliances or pipelines.

   • See: Dead vegetation, bubbles in standing water, or dirt blowing into the air.

2. Immediate Actions:

   • Do Not Use Electrical Devices:

     • Do not turn on or off any lights, appliances, or electronics.

   • Avoid Open Flames:

     • Do not light matches or lighters, and extinguish any open flames.

   • Evacuate the Area:

     • Leave the premises immediately. Do not try to locate the source of the leak.

   • Do Not Use Phones Inside:

     • Do not use cell phones or landlines inside the building.

3. Call for Help:

   • Once at a safe location, away from the suspected leak, call Con Edison's Gas Emergency Hotline at 1-800-75-CONED (1-800-752-6633).

   • Alternatively, call 911 to report the emergency.

4. Stay Away:

   • Do not re-enter the building until it has been declared safe by Con Edison personnel or emergency responders.

Additional Information:

• For more details on gas safety, visit the Gas Safety page on the Con Edison website.

Current rates for electricity and gas can vary. Visit ConEd's website or contact customer service for the most up-to-date rates and any seasonal changes that may affect your bill.

Starting Service:

• Online Request:

  • Visit the Start Service page.

  • Complete the online form with required information, including:

    • Name and contact details.

    • Service address.

    • Preferred start date (allow at least three business days).

    • Identification information (e.g., Social Security Number or Tax ID).

• By Phone:

  • Call 1-800-75-CONED (1-800-752-6633) to speak with a customer service representative.

• Required Information:

  • Proof of identity.

  • Proof of occupancy (e.g., lease agreement or ownership documents).

Stopping Service:

• Online Request:

  • Visit the Stop Service page.

  • Provide your account number, service address, and the date you wish the service to be discontinued.

• By Phone:

  • Call customer service to schedule a service termination.

• Final Meter Reading:

  • Ensure that Con Edison has access to your meter on the scheduled date.

Transferring Service:

• Moving Within Con Edison Service Area:

  • Use the Transfer Service option to move your service to a new address.

  • Provide details of your current and new addresses, and move-in/move-out dates.

Additional Notes:

• Security Deposits:

  • A deposit may be required for new customers or accounts with prior payment issues.

• Advance Notice:

  • It is recommended to request service changes at least five business days in advance.

• Assistance:

  • For help with starting, stopping, or transferring service, contact customer service at 1-800-75-CONED (1-800-752-6633).

Yes, Con Edison offers a variety of energy efficiency programs and rebates to help customers save energy and reduce costs.

Residential Programs:

• Heating and Cooling Rebates:

  • Rebates for purchasing and installing energy-efficient HVAC equipment, such as heat pumps, central air conditioning systems, and smart thermostats.

  • Visit the Residential Heating and Cooling Rebates page for details.

• Appliance Rebates:

  • Incentives for purchasing ENERGY STAR® certified appliances, including refrigerators, washers, and dryers.

• Home Energy Assessments:

  • Free or discounted energy audits to identify opportunities for improving home energy efficiency.

• Lighting Discounts:

  • Discounts on LED bulbs and fixtures at participating retailers.

Business Programs:

• Commercial Rebates:

  • Incentives for upgrading to energy-efficient lighting, HVAC systems, and other equipment.

  • Visit the Business Energy Efficiency Programs page.

• Custom Incentives:

  • Tailored solutions for large projects that result in significant energy savings.

Demand Response Programs:

• Programs that offer financial incentives to customers who reduce their energy usage during peak demand periods.

How to Participate:

• Apply Online:

  • Visit the relevant program page to find application forms and eligibility criteria.

• Contact an Energy Advisor:

  • For assistance, call 1-800-430-9505 to speak with an energy efficiency specialist.

Additional Resources:

• Visit the Energy Efficiency Programs section on the Con Edison website for a comprehensive list of offerings.

Con Edison is committed to supporting renewable energy and sustainability initiatives through various programs and investments:

Renewable Energy Programs:

• Clean Energy Commitment:

  • Investing in renewable energy projects, including solar and wind, to increase the share of clean energy in its supply mix.

• Community Solar:

  • Customers can subscribe to local solar projects and receive credits on their bills without installing solar panels on their properties.

  • Visit the Community Solar page for more information.

• Net Metering:

  • Customers who generate their own electricity from renewable sources, like solar panels, can export excess energy back to the grid and receive bill credits.

  • Learn more on the Customer Generation page.

Electric Vehicle (EV) Initiatives:

• EV Charging Programs:

  • Incentives and programs to support the adoption of electric vehicles and the installation of charging infrastructure.

  • Visit the Electric Vehicles page.

Energy Storage Projects:

• Investing in battery storage systems to enhance grid reliability and integrate more renewable energy.

Environmental Sustainability:

• Carbon Reduction Goals:

  • Aiming to reduce carbon emissions and support New York State's clean energy targets.

• Environmental Reports:

  • Annual sustainability reports detailing progress in environmental initiatives.

Customer Resources:

• Green Power Program:

  • Customers can choose to purchase renewable energy certificates (RECs) to match their electricity usage with renewable energy generation.

• Energy Efficiency Programs:

  • Encouraging energy conservation through rebates and incentives (as detailed in the previous question).

Additional Information:

• Visit the Clean Energy section on the Con Edison website to learn more about their renewable energy efforts.

To report a streetlight or outdoor area light that is out or malfunctioning, follow these steps:

1. Gather Information:

   • Exact Location:

     • Note the street address closest to the light, including cross streets, landmarks, or pole numbers if available.

   • Type of Issue:

     • Is the light completely out, flickering, staying on during the day, or damaged?

2. Report Online:

   • Visit the Streetlight Outage Report page on the Con Edison website.

   • Fill out the form with the required information, including location and nature of the problem.

3. By Phone:

   • Call 1-800-75-CONED (1-800-752-6633) and provide the details to a customer service representative.

4. Mobile App:

   • Use the Con Edison mobile app to report the issue directly from your smartphone.

Follow-Up:

• Con Edison will schedule a technician to inspect and repair the light.

• Repairs are typically completed within a reasonable timeframe, depending on the severity and complexity of the issue.

Additional Notes:

• Safety Concerns:

  • If the streetlight issue poses an immediate safety hazard, such as exposed wiring or a fallen pole, call Con Edison immediately and consider contacting local authorities.

• Third-Party Lights:

  • Some streetlights may be maintained by the local municipality or Department of Transportation. Con Edison will direct you accordingly if the light is not under their jurisdiction.

Understanding your Con Edison bill is important for managing your energy usage and expenses. Here's how you can better comprehend your bill and charges:

Bill Components:

• Account Summary:

  • Overview of your previous balance, payments received, current charges, and total amount due.

• Supply Charges:

  • Cost of the electricity or gas you used during the billing period.

  • If you purchase energy from a third-party supplier (ESCO), their charges will appear here.

• Delivery Charges:

  • Fees for delivering energy to your home or business, maintaining the infrastructure, and providing customer services.

• Taxes and Fees:

  • Includes state and local taxes, surcharges, and other regulatory fees.

• Usage Details:

  • Breakdown of your energy consumption in kilowatt-hours (kWh) for electricity or therms for natural gas.

  • Comparison with previous billing periods or the same period last year.

Resources to Help You Understand:

• Sample Bill Explanation:

  • Visit the Understand Your Bill page for a detailed explanation of each section of your bill.

• Bill Inserts and Messages:

  • Check for additional information or notifications included with your bill.

Online Tools:

• My Account Dashboard:

  • Log in to your My Account to access detailed billing history, usage data, and graphs.

• Bill Analyzer:

  • Use the Energy Usage Tool to track and analyze your energy consumption patterns.

Contact Customer Service:

• If you have questions or need clarification about specific charges, call Con Edison customer service at 1-800-75-CONED (1-800-752-6633).

Billing Options:

• Budget Billing:

  • Even out your payments throughout the year to avoid seasonal spikes.

  • Visit the Budget Billing page for more information.

• Payment Plans:

  • If you're having trouble paying your bill, Con Edison offers payment agreements to help manage your balance.

Yes, Con Edison provides several assistance programs to help customers who are experiencing financial hardship:

Payment Assistance Programs:

• Deferred Payment Agreements:

  • Allows eligible customers to pay off past-due balances over time with a payment plan tailored to their situation.

  • Contact customer service at 1-800-75-CONED (1-800-752-6633) to discuss options.

• Level Payment Plan (Budget Billing):

  • Spreads your energy costs evenly throughout the year to make budgeting easier.

  • Enroll through your My Account or call customer service.

Energy Assistance Programs:

• Home Energy Assistance Program (HEAP):

  • A federal grant program that helps eligible low-income households with heating and cooling costs.

  • Eligibility: Based on income, household size, and other factors.

  • How to Apply: Contact your local Department of Social Services or visit the HEAP website.

• Emergency HEAP and Heating Equipment Repair and Replacement (HERR):

  • Provides additional assistance for emergency situations or equipment repairs.

• Con Edison's EnergyShare Program:

  • Offers grants to customers who are veterans or have a family member living with them who is deployed overseas.

  • How to Apply: Call 1-877-480-7427 for more information.

Low-Income Discount Rate:

• Eligible customers enrolled in certain public assistance programs may qualify for reduced rates.

• Eligibility:

  • Participation in programs like SNAP, Medicaid, Supplemental Security Income (SSI), and others.

• How to Enroll:

  • Submit proof of enrollment in a qualifying program to Con Edison.

Third-Party Notification:

• Allows a designated person to receive copies of your bills and notices to help manage your account.

Additional Resources:

• Energy Affordability Program:

  • Visit the Assistance Programs page for more information.

• Energy Efficiency Programs:

  • Reduce your bills by participating in energy-saving programs and rebates.

Contact for Assistance:

• Customer Service:

  • Call 1-800-75-CONED (1-800-752-6633) to discuss available options.

• In-Person Help:

  • Visit a Customer Service Walk-In Center (check availability and hours due to possible health and safety guidelines).

External Assistance Programs:

• Project SHARE Heating Fund:

  • Provides grants to income-eligible households.

• United Way's 211 Helpline:

  • Dial 211 or visit 211.org for information on additional local assistance programs.

Note: It's important to reach out proactively if you're experiencing financial difficulties. Con Edison representatives can help identify programs and solutions tailored to your needs.