Duquesne Light Utility Resources

Duquesne Light Company is an electric utility headquartered in Pittsburgh, Pennsylvania. It provides safe, reliable, and affordable electricity to over 600,000 residential, commercial, and industrial customers in Allegheny and Beaver counties. Serving the city of Pittsburgh and surrounding communities, Duquesne Light has been a part of the region's energy landscape for over 135 years.

Services and Commitment:

• Electric Distribution: Delivers electricity through a network of transmission and distribution lines.

• Customer Service: Focused on providing excellent customer support and innovative solutions.

• Community Involvement: Engaged in local initiatives, economic development, and environmental sustainability.

• Infrastructure Modernization: Investing in grid enhancements and smart technologies to improve reliability and efficiency.

Duquesne Light is committed to safety, reliability, and customer satisfaction, continuously working to meet the evolving energy needs of its customers.

You can reach Duquesne Light Company customer service through several convenient methods:

• By Phone:

  • Customer Service: Call 1-412-393-7100 for billing inquiries, service requests, or general information. Representatives are available Monday through Friday from 8:00 AM to 5:00 PM.

  • Emergency/Power Outages: To report a power outage or electrical emergency, call 1-412-393-7000 (available 24/7).

  • Hearing Impaired (TTY/TDD): Dial 711 and provide the operator with Duquesne Light's number.

• Online:

  • Visit the Contact Us page on the Duquesne Light website to send an email or access online resources.

  • Online Account Management: Register or log in to the DLC My Account portal for account management.

• Mobile App:

  • Download the Duquesne Light mobile app from the App Store or Google Play Store to manage your account and access customer service on the go.

• Mailing Address: Duquesne Light Company 411 Seventh Avenue Pittsburgh, PA 15219

• In Person:

  • Walk-in Service Center:

    • Location: 2825 New Beaver Avenue, Pittsburgh, PA 15233

    • Hours: Monday through Friday, 8:00 AM to 5:00 PM

For emergencies such as power outages or electrical hazards, do not hesitate to call the emergency line at 1-412-393-7000 immediately.

Duquesne Light Company offers a variety of convenient payment options to fit your needs:

• Online Payments:

  • DLC My Account Portal:

    • Register or log in to the DLC My Account portal to view and pay bills securely using a bank account or credit/debit card.

  • One-Time Payment:

    • Make a one-time payment without logging in via the Express Payment option.

• Automatic Payment (AutoPay):

  • Enroll in AutoPay to have your monthly bill automatically deducted from your checking or savings account on the due date.

  • Enrollment:

    • Set up AutoPay through your online account or by calling customer service at 1-412-393-7100.

• Mobile App:

  • Use the Duquesne Light mobile app to manage your account and make payments on the go.

• By Phone:

  • Call 1-888-393-7100 to pay your bill over the phone using the automated system. Have your account number and payment method ready.

  • Note: A convenience fee may apply when paying by phone.

• In Person:

  • Pay at authorized payment locations such as Walmart, Giant Eagle, and other retail stores.

  • Use the Payment Locations finder on their website to locate a site near you.

• By Mail:

  • Send a check or money order along with your bill stub to: Duquesne Light Company Payment Processing Center P.O. Box 67 Pittsburgh, PA 15267-0001

  • Third-Party Payment Services:

    • Utilize services like Western Union or MoneyGram. Be aware that additional fees may apply, and processing times may vary.

  Payment Assistance:

  • Extended Due Date:

    • Customers receiving Social Security or other fixed incomes can request an extended due date.

  • Third-Party Notification:

    • Designate a third party to receive copies of your bills and notices.

If you experience a power outage or encounter an electrical emergency, follow these steps:

1. Check for Localized Issues:

   • Ensure that the problem is not due to a tripped circuit breaker or blown fuse in your home.

2. Report the Outage or Emergency:

   • By Phone:

     • Call 1-412-393-7000 to report the outage or emergency.

   • Online:

     • Log in to your DLC My Account and report the outage through the online system.

   • Mobile App:

     • Use the Duquesne Light mobile app to report outages quickly.

   • Text Message:

     • Enroll in Text Alerts:

       • Text REG to 76337 to sign up.

     • Report Outage via Text:

       • Once enrolled, text OUT to 76337.

3. Stay Informed:

   • Outage Map:

     • View the Outage Map on the Duquesne Light website for real-time updates and estimated restoration times.

   • Email and Text Alerts:

     • Sign up for alerts through your online account to receive updates on outages and restoration efforts.

4. Safety Precautions:

   • Stay Away from Downed Power Lines:

     • If you see downed wires, stay at least 30 feet away and report them immediately.

   • Generator Safety:

     • If using a generator, ensure it is properly installed and ventilated to prevent carbon monoxide poisoning.

   • Unplug Appliances:

     • Disconnect sensitive electronics to prevent damage from power surges when power is restored.

Additional Resources:

• Visit the Outages & Safety section on the Duquesne Light website for more information on how to prepare for and respond to outages.

Budget Billing:

Duquesne Light Company offers a Budget Billing program to help customers manage their energy expenses by spreading costs evenly throughout the year:

• How It Works:

  • Your annual electricity usage is estimated based on historical data.

  • This amount is divided into equal monthly payments, allowing for predictable budgeting.

  • The account is reviewed periodically, and adjustments are made if necessary to reflect actual usage.

• Enrollment:

  • Enroll in Budget Billing through the DLC My Account portal or by calling customer service at 1-412-393-7100.

Payment Assistance Programs:

Duquesne Light provides several assistance programs to support customers facing financial difficulties:

• Customer Assistance Program (CAP):

  • Offers a reduced monthly payment amount based on income and usage.

  • Eligibility: Households with income at or below 150% of the federal poverty level.

  • How to Apply: Call 1-888-393-7600 or visit the CAP page for more information.

• Low Income Home Energy Assistance Program (LIHEAP):

  • Provides grants to help low-income households pay heating bills.

  • Eligibility: Based on household income and size.

  • How to Apply: Visit the Pennsylvania LIHEAP website or call 1-866-857-7095.

• Hardship Fund (Dollar Energy Fund):

  • Provides grants to customers who have difficulty paying their utility bills.

  • How to Apply: Call 1-888-393-7600 or visit the Dollar Energy Fund page.

• Payment Arrangements:

  • Flexible payment plans to help manage past-due balances.

  • How to Apply: Contact customer service to discuss options.

• Medical Certification:

  • Prevents service termination for households with a qualifying medical condition.

  • How to Apply: Provide a medical certificate from a licensed physician.

• Customer Assistance & Referral Evaluation Services (CARES):

  • Provides short-term assistance to customers facing temporary hardships.

  • How to Apply: Call 1-888-393-7600 for more information.

For comprehensive information on these programs, eligibility criteria, and application processes, visit the Payment Assistance Programs page or contact customer service.

Starting Service:

• Online Request:

  • Visit the Start Service page.

  • Complete the online form with required information, including:

    • Name and contact details.

    • Service address.

    • Preferred start date (allow at least three business days).

    • Identification information (e.g., Social Security Number or Tax ID).

• By Phone:

  • Call 1-412-393-7100 to speak with a customer service representative.

• Required Information:

  • Proof of identity.

  • Proof of occupancy (e.g., lease agreement or ownership documents).

Stopping Service:

• Online Request:

  • Visit the Stop Service page.

  • Provide your account number, service address, and the date you wish the service to be discontinued.

• By Phone:

  • Call customer service to schedule a service termination.

• Final Meter Reading:

  • Ensure that Duquesne Light has access to your meter on the scheduled date.

Transferring Service:

• Moving Within Duquesne Light Service Area:

  • Use the Transfer Service option to move your service to a new address.

  • Provide details of your current and new addresses, and move-in/move-out dates.

Additional Notes:

• Security Deposits:

  • A deposit may be required for new customers or accounts with prior payment issues.

• Advance Notice:

  • It is recommended to request service changes at least five business days in advance.

• Assistance:

  • For help with starting, stopping, or transferring service, contact customer service at 1-412-393-7100.

Duquesne Light Company's rates and tariffs are regulated by the Pennsylvania Public Utility Commission (PUC) and are designed to cover the costs of providing safe and reliable electric service.

Rate Components:

1. Delivery Charges:

   • Covers the cost of delivering electricity to your home or business, including maintenance of the electric grid and infrastructure.

2. Supply Charges:

   • Reflects the cost of purchasing electricity from suppliers in the energy market.

   • Customers can choose to purchase electricity from a third-party supplier or remain with Duquesne Light's default service (Price to Compare).

3. Transmission Charges:

   • Costs associated with transmitting electricity over high-voltage lines from generation facilities to the distribution system.

4. Taxes and Regulatory Fees:

   • Includes state and local taxes, surcharges, and other regulatory fees.

Accessing Rate Information:

• Rates and Tariffs Page:

  • Visit the Rates & Tariffs section on the Duquesne Light website to view current rate schedules.

• Tariff Documents:

  • Download detailed tariff documents for comprehensive information on rates, charges, and terms of service.

• Bill Estimator:

  • Use any available tools on their website to estimate your monthly charges based on expected electricity usage.

Customer Service:

• For personalized rate information or questions about your bill, contact customer service at 1-412-393-7100.

Energy Choice Program:

• Third-Party Suppliers:

  • Pennsylvania's Energy Choice Program allows customers to choose an alternative electric supplier for the supply portion of their bill.

• How It Works:

  • Duquesne Light continues to deliver electricity and maintain the grid.

  • The third-party supplier provides the electricity commodity.

• Benefits:

  • Potential cost savings.

  • Flexible pricing plans.

  • Access to renewable energy options.

• Considerations:

  • Review supplier contracts carefully.

  • Ensure the supplier is licensed by the Pennsylvania PUC.

  • Be aware of variable rates and any cancellation fees.

• How to Shop for Suppliers:

  • Visit the PA Power Switch website to compare offers from licensed suppliers.

Yes, Duquesne Light Company supports renewable energy and offers programs and incentives to encourage the adoption of clean energy technologies:

Renewable Energy Programs:

• Net Metering:

  • Customers who generate their own electricity using renewable energy sources like solar panels or wind turbines can connect to the grid and receive credits for excess energy produced.

  • Benefits:

    • Reduce your electricity bills.

    • Contribute to environmental sustainability.

  • How to Participate:

    • Visit the Net Metering page for application forms and guidelines.

    • Submit an interconnection application and comply with technical requirements.

Energy Efficiency Programs:

• WATT CHOICES Program:

  • Provides rebates and incentives for residential and commercial customers to improve energy efficiency.

  • Residential Programs:

    • Rebates for energy-efficient appliances, HVAC systems, lighting, and smart thermostats.

    • Home energy assessments to identify opportunities for savings.

  • Commercial Programs:

    • Incentives for businesses to upgrade to energy-efficient equipment and systems.

  • How to Participate:

    • Visit the WATT CHOICES page to view eligible products and submit rebate applications.

Electric Vehicle (EV) Initiatives:

• EV Rebate Program:

  • Offers rebates for the installation of residential Level 2 EV chargers.

  • How to Apply:

    • Visit the EV Resources page for more information.

Environmental Initiatives:

• Grid Modernization:

  • Investing in infrastructure upgrades to accommodate increased renewable energy generation and improve reliability.

Education and Outreach:

• Energy Saving Tips:

  • Provides customers with tips and resources to reduce energy consumption and adopt sustainable practices.

• Community Programs:

  • Participates in local environmental initiatives and supports community sustainability projects.

Additional Resources:

• Visit the Sustainability page for more information on Duquesne Light's commitment to environmental stewardship.

Duquesne Light offers numerous resources and programs to help customers reduce energy consumption and save money:

Energy Efficiency Tips:

• Heating and Cooling:

  • Set your thermostat to 68°F in the winter and 78°F in the summer when home.

  • Use programmable or smart thermostats to automate temperature adjustments.

  • Maintain your HVAC system with regular servicing.

• Lighting:

  • Replace incandescent bulbs with ENERGY STAR® certified LED bulbs.

  • Use natural lighting when possible.

• Appliances:

  • Opt for ENERGY STAR® certified appliances that consume less energy.

  • Unplug devices and appliances when not in use to avoid "phantom" energy usage.

• Insulation and Sealing:

  • Improve home insulation in attics, walls, and crawl spaces.

  • Seal leaks around windows, doors, and ducts to prevent energy loss.

Rebate Programs:

• WATT CHOICES Rebates:

  • Receive rebates for purchasing qualifying energy-efficient appliances and equipment.

  • How to Apply:

    • Visit the WATT CHOICES page to view eligible products and submit rebate applications.

Home Energy Assessment:

• Online Energy Audit:

  • Use the online tools to assess your home's energy efficiency and receive customized recommendations.

• Professional Energy Audit:

  • Schedule a professional assessment for a comprehensive evaluation.

Demand Response Programs:

• Peak Rewards Programs:

  • Earn bill credits by reducing energy usage during peak demand periods.

  • How to Enroll:

    • Contact customer service or visit the website for program details.

Online Tools and Resources:

• Energy Analyzer:

  • Access through your online account to track and analyze your energy usage patterns.

• Educational Materials:

  • Access articles, guides, and videos on energy conservation strategies.

Community Programs:

• Workshops and Events:

  • Participate in local events focused on energy efficiency and sustainability.

Customer Support:

• Personalized Assistance:

  • Contact Duquesne Light's energy efficiency specialists at 1-888-393-7100 for personalized advice.

Implementing these strategies can lead to significant savings on your electricity bill and contribute to environmental conservation.

Encountering a downed power line or electrical hazard is extremely dangerous. Here's what you should do:

1. Stay Away:

   • Keep a safe distance of at least 30 feet from the downed line and anything it may be touching, including puddles of water and metal objects.

2. Do Not Touch:

   • Do not attempt to move or touch the power line or any objects in contact with it, such as vehicles or tree limbs.

3. Avoid the Area:

   • Do not drive over downed power lines or through water that may be in contact with them.

4. Call for Help:

   • Immediately call 911 to report the hazard.

   • Report the downed power line to Duquesne Light by calling 1-412-393-7000.

5. Warn Others:

   • Keep others away from the area until emergency responders arrive.

6. If a Power Line Falls on Your Vehicle:

   • Stay Inside:

     • Remain in the vehicle unless it's unsafe due to fire or other immediate hazards.

   • Call for Help:

     • Use your mobile phone to call 911.

   • Exiting the Vehicle Safely (If Necessary):

     • Jump clear of the vehicle without touching it and the ground at the same time.

     • Land with your feet together and shuffle away keeping both feet on the ground.

Important Safety Tips:

• Assume All Downed Lines Are Live:

  • Always treat downed power lines as energized and dangerous.

• Electrical Fires:

  • If an electrical fire occurs, do not use water to extinguish it.

  • Use a Class C fire extinguisher if available.

For Gas-Related Emergencies:

• If you smell natural gas or suspect a gas leak:

  • Evacuate the area immediately.

  • Avoid Sparks: Do not use electronic devices or anything that could create a spark.

  • Call Your Gas Utility:

    • From a safe location, contact your local gas utility company.

Additional Resources:

• Visit the Safety page on the Duquesne Light website for more information on safety precautions.

For additional assistance or more information about Duquesne Light Company services, please visit the Official Duquesne Light Website or contact their customer support at 1-412-393-7100.