Elizabethtown Gas Utility Resources

Elizabethtown Gas is a regulated natural gas utility company that provides safe and reliable natural gas services to residential, commercial, and industrial customers in New Jersey. Serving over 292,000 customers across Union, Middlesex, Sussex, Warren, Hunterdon, Morris, and Mercer counties, Elizabethtown Gas is committed to delivering affordable energy solutions with a strong focus on customer satisfaction and community engagement. The company emphasizes safety, reliability, and environmental responsibility in all its operations.

You can reach Elizabethtown Gas customer service through several convenient methods:

• By Phone: Call 1-800-242-5830 for general inquiries, billing questions, or service requests. Customer service representatives are available Monday through Friday from 7:00 AM to 8:00 PM and Saturday from 7:00 AM to 5:00 PM.

• Online: Visit the Elizabethtown Gas Contact Us page to send an email or access live chat support during business hours.

• Mail: Elizabethtown Gas P.O. Box 4569 Atlanta, GA 30302-4569

• In Person: While Elizabethtown Gas may have limited in-person services due to health and safety protocols, you can check their website for the most current information on customer service center locations and hours.

For emergencies such as gas leaks or odors, call their 24-hour emergency line at 1-800-492-4009 immediately.

Elizabethtown Gas offers a variety of convenient payment options to fit your needs:

• Online Payments:

  • My Account Portal: Register or log in to the My Account portal to view and pay bills securely using a bank account or credit/debit card.

  • Guest Payment: Make a one-time payment without logging in by using the Guest Payment option.

• Automatic Bank Draft (AutoPay):

  • Enroll in AutoPay to have your monthly bill automatically deducted from your checking or savings account on the due date. This ensures timely payments without manual intervention.

• Mobile App:

  • Download the Elizabethtown Gas mobile app from the App Store or Google Play to manage your account and make payments on the go.

• By Phone:

  • Call 1-800-652-5111 to pay your bill over the phone using the automated system. Have your account number and payment method ready.

• In Person:

  • Pay at authorized payment locations such as Western Union agents and certain retail stores. Use the Payment Locations finder on their website to locate a site near you.

• Third-Party Payment Services:

  • Utilize third-party services like CheckFreePay or MoneyGram, but be aware that additional fees may apply, and processing times may vary.

If you suspect a gas leak or encounter a natural gas emergency, it's crucial to act quickly and safely:

1. Recognize the Signs of a Gas Leak:

   • Smell: A distinctive rotten egg or sulfur-like odor.

   • Sound: Hissing or whistling noises near gas lines or appliances.

   • Sight: Dead vegetation over pipelines, dirt blowing into the air, or bubbling in wet areas.

2. Immediate Actions:

   • Evacuate: Leave the premises immediately. Do not attempt to locate the source of the leak.

   • Avoid Sparks: Do not use light switches, phones, or any electronic devices. Do not light matches or smoke.

   • Leave Doors Open: If possible, leave doors and windows open as you exit to allow gas to disperse.

3. Call for Help:

   • Once you are in a safe location, away from the suspected leak, call Elizabethtown Gas's 24-hour emergency line at 1-800-492-4009.

   • If necessary, also call 911 to report the emergency.

4. Stay Away:

   • Do not re-enter the area until it has been declared safe by Elizabethtown Gas personnel or emergency responders.

Elizabethtown Gas takes gas leaks seriously and will dispatch trained technicians immediately to assess and rectify the situation.

Budget Billing:

Elizabethtown Gas offers a Budget Billing program to help customers manage their energy expenses by leveling out payments throughout the year:

• How It Works:

  • Your annual gas usage is estimated based on historical data.

  • This amount is divided into equal monthly payments, allowing you to budget more effectively.

  • The program is reviewed periodically, and adjustments are made if necessary to reflect actual usage.

• Enrollment:

  • You can enroll in Budget Billing through the My Account portal or by calling customer service at 1-800-242-5830.

Payment Assistance Programs:

Elizabethtown Gas offers several assistance programs to support customers facing financial difficulties:

• Low Income Home Energy Assistance Program (LIHEAP):

  • Provides grants to help low-income households pay heating bills.

  • Eligibility: Based on household income and size.

  • How to Apply: Visit the LIHEAP Information page or call 1-800-510-3102.

• Universal Service Fund (USF):

  • Offers monthly credits on energy bills to make them more affordable.

  • Eligibility: Income at or below 185% of the federal poverty level.

  • Application: Can be done simultaneously with LIHEAP.

• Payment Assistance Gas and Electric (PAGE) Program:

  • Assists households that are not eligible for LIHEAP or USF but are experiencing financial hardship.

  • Contact: Call 1-855-465-8783 or visit the NJ Power On website.

• NJ SHARES:

  • A nonprofit organization providing energy assistance to moderate-income households.

  • How to Apply: Call 1-866-657-4273 or visit the NJ SHARES website.

• Senior Citizen and Disabled Protected Status:

  • Offers special protections for eligible senior citizens and disabled customers regarding service disconnection.

For more detailed information on these programs, eligibility criteria, and application processes, visit the Payment Assistance page or contact customer service.

Starting Service:

• Online Request:

  • Visit the Start Service page.

  • Complete the online form with required information, including your name, contact details, service address, and preferred start date (at least five business days in advance).

• By Phone:

  • Call 1-800-242-5830 to speak with a customer service representative who can assist with your request.

• Required Information:

  • Proof of identity (e.g., Social Security Number or Tax ID).

  • Proof of occupancy or ownership (e.g., lease agreement or deed).

Stopping Service:

• Online Request:

  • Visit the Stop Service page.

  • Provide your account number, current address, and the date you wish to discontinue service.

• By Phone:

  • Call customer service to schedule a service termination.

• Final Meter Reading:

  • A technician may need to access your meter for a final reading. Ensure access is available on the scheduled date.

Transferring Service:

• Moving Within Service Area:

  • If you are relocating within Elizabethtown Gas's service area, you can transfer your service by:

    • Contacting customer service to provide new address details and move-in/move-out dates.

    • Completing any necessary forms online or via email.

• Coordination:

  • Schedule start and stop dates to ensure continuous service during your move.

Additional Notes:

• Security Deposits:

  • A deposit may be required for new customers or accounts with prior payment issues.

• Service Appointments:

  • For starting service, a technician may need to access your property to turn on gas service and perform safety checks.

Elizabethtown Gas's rates and tariffs are regulated by the New Jersey Board of Public Utilities and are designed to reflect the cost of providing safe and reliable natural gas service.

Rate Components:

1. Basic Gas Supply Service (BGSS):

   • Covers the cost of the natural gas itself.

   • Adjusted periodically to reflect changes in market prices.

2. Delivery Charges:

   • Costs associated with delivering gas to your home or business, including maintenance of pipelines and infrastructure.

3. Societal Benefits Charge (SBC):

   • Funds programs like energy efficiency initiatives and assistance programs.

4. Taxes and Fees:

   • Includes state and local taxes mandated by law.

Accessing Rate Information:

• Rates and Tariffs Page:

  • Visit the Rates and Tariffs section on the Elizabethtown Gas website to view current rate schedules.

• Tariff Documents:

  • Download detailed tariff documents that provide comprehensive information on all charges and terms of service.

• Bill Estimator Tool:

  • Use the online bill estimator to calculate your expected monthly charges based on your anticipated gas usage.

Customer Service:

• For personalized rate information or questions about your bill, contact customer service at 1-800-242-5830.

Energy Choice Program:

• New Jersey's Energy Choice Program allows customers to choose a third-party supplier for the gas supply portion of their bill.

• How It Works:

  • Elizabethtown Gas continues to deliver gas and maintain infrastructure.

  • The third-party supplier provides the gas commodity.

• Benefits:

  • Potentially lower gas supply costs.

  • Customized pricing plans.

• Considerations:

  • Review supplier terms carefully.

  • Ensure the supplier is licensed by the New Jersey Board of Public Utilities.

While Elizabethtown Gas primarily delivers natural gas—a fossil fuel—they are actively engaged in initiatives to promote energy efficiency and support environmental sustainability:

Energy Efficiency Programs:

• Rebates and Incentives:

  • Offers rebates for purchasing and installing high-efficiency natural gas appliances such as furnaces, boilers, water heaters, and thermostats.

  • How to Participate:

    • Visit the Save Energy & Money page to find eligible products and apply for rebates.

• Home Energy Assessments:

  • Provides professional assessments to identify opportunities to improve your home's energy efficiency.

  • Benefits:

    • Personalized recommendations.

    • Potential savings on energy bills.

Environmental Commitment:

• Infrastructure Modernization:

  • Investing in pipeline upgrades to reduce methane emissions and enhance safety.

  • Implementing advanced technologies for leak detection and system monitoring.

• Renewable Natural Gas (RNG):

  • Exploring the integration of RNG, which is produced from organic waste, into the gas supply to reduce carbon footprint.

Education and Outreach:

• Customer Education:

  • Providing resources and tips on how to reduce energy consumption and adopt sustainable practices.

• Community Programs:

  • Participating in local environmental initiatives and supporting community sustainability projects.

Green Initiatives:

• While direct renewable energy options may be limited for natural gas customers, Elizabethtown Gas encourages participation in programs that offset carbon emissions, such as purchasing carbon offsets or supporting renewable energy credits.

For more information on Elizabethtown Gas's environmental initiatives and how you can contribute to sustainability efforts, visit the Environmental Commitment section of their website.

Elizabethtown Gas offers numerous resources and programs to help customers reduce energy consumption and save on their gas bills:

Energy Efficiency Tips:

• Heating:

  • Set your thermostat to 68°F in winter when home and lower it when away or asleep.

  • Regularly maintain your heating system for optimal performance.

  • Seal leaks around windows and doors to prevent heat loss.

• Water Heating:

  • Set your water heater thermostat to 120°F.

  • Install low-flow showerheads and faucets.

  • Fix leaky faucets promptly.

• Appliances:

  • Use energy-efficient appliances with ENERGY STAR® certification.

  • Run full loads in dishwashers and washing machines.

• Insulation:

  • Ensure your home is properly insulated, including walls, attics, and crawl spaces.

Rebate Programs:

• Appliance Rebates:

  • Receive cash rebates for purchasing high-efficiency natural gas appliances.

  • Eligible Appliances:

    • Furnaces, boilers, water heaters, smart thermostats.

• How to Apply:

  • Download rebate forms from the Rebates and Offers page.

  • Submit required documentation after purchase and installation.

Home Energy Assessment:

• Professional Evaluation:

  • Schedule an assessment to identify specific areas where your home can be more energy-efficient.

  • Benefits:

    • Customized recommendations.

    • Potential eligibility for additional rebates or incentives.

Online Tools and Resources:

• Energy Usage Calculator:

  • Estimate your energy consumption and identify opportunities for savings.

• Educational Materials:

  • Access articles and guides on energy conservation strategies.

Community Programs:

• Workshops and Events:

  • Participate in local events that promote energy efficiency.

• Customer Support:

  • Contact Elizabethtown Gas for personalized advice on reducing your energy usage.

Implementing these strategies can lead to significant savings on your gas bill and contribute to environmental sustainability.

As Elizabethtown Gas is a natural gas utility company, they do not handle electrical services or power lines. However, encountering a downed power line or electrical hazard is a serious safety concern. Here's what you should do:

1. Stay Away:

   • Keep a safe distance of at least 30 feet from the downed line and anything it may be touching, including puddles of water and metal fences.

2. Do Not Touch:

   • Do not attempt to move or touch the power line or any objects in contact with it, such as vehicles or tree limbs.

3. Avoid the Area:

   • Do not drive over downed power lines.

4. Call for Help:

   • Immediately call 911 to report the hazard.

   • Contact the local electric utility company responsible for power services in your area.

5. Warn Others:

   • Keep others away from the area until emergency responders arrive.

For Gas-Related Emergencies:

• If the downed power line has caused damage to gas lines or you smell gas, follow the emergency procedures for gas leaks:

  • Evacuate the area.

  • Avoid sparks or open flames.

  • Call Elizabethtown Gas at 1-800-492-4009 from a safe location.

Important Contacts:

• Local Electric Utility:

  • Identify and save the contact information of your local electric utility provider for quick access during emergencies.

Remember, safety is the top priority. Do not take any risks when dealing with electrical hazards.