Jersey Central Power & Light

Jersey Central Power & Light (JCP&L) is an electric utility company that provides safe, reliable, and affordable electricity services to over 1.1 million residential, commercial, and industrial customers in central and northern New Jersey. Serving parts of 13 counties, including Morris, Monmouth, Ocean, Middlesex, Sussex, Hunterdon, Warren, Mercer, Burlington, Somerset, Union, Essex, and Passaic, JCP&L is committed to delivering excellent customer service and supporting the communities it serves. The company is a subsidiary of FirstEnergy Corp., one of the largest investor-owned electric utilities in the United States. JCP&L focuses on safety, infrastructure modernization, environmental responsibility, and community engagement through various programs and initiatives.

You can reach JCP&L customer service through several convenient methods:

• By Phone:

  • Customer Service: Call 1-800-662-3115 for billing inquiries, service requests, or general information. Representatives are available Monday through Friday from 8:00 AM to 6:00 PM.

  • Emergency/Power Outages: To report a power outage or electrical emergency, call 1-888-LIGHTSS (1-888-544-4877) (available 24/7).

  • Hearing Impaired (TTY/TDD): Dial 711 and provide the operator with the appropriate number.

• Online:

  • Visit the Contact Us page on the JCP&L website to send an email or access online resources.

  • Online Account Management: Register or log in to the My Account portal for account management.

• Mobile App:

  • Download the FirstEnergy mobile app from the App Store or Google Play Store to manage your account and access customer service on the go.

• Mailing Address: Jersey Central Power & Light P.O. Box 3687 Akron, OH 44309-3687

• In Person:

  • While JCP&L does not have walk-in customer service centers, you can find authorized payment locations by visiting the Payment Locations page.

For emergencies such as power outages or electrical hazards, do not hesitate to call the emergency line at 1-888-544-4877 immediately.

JCP&L offers a variety of convenient payment options to fit your needs:

• Online Payments:

  • My Account Portal:

    • Register or log in to the My Account portal to view and pay bills securely using a bank account or credit/debit card.

  • One-Time Payment:

    • Make a one-time payment without logging in via the Guest Payment option.

• Automatic Payment (AutoPay):

  • Enroll in the AutoPay program to have your monthly bill automatically deducted from your checking or savings account on the due date.

  • Enrollment:

    • Set up AutoPay through your online account or by calling customer service at 1-800-662-3115.

• Mobile App:

  • Use the FirstEnergy mobile app to manage your account and make payments on the go.

• By Phone:

  • Call 1-800-686-0021 to pay your bill over the phone using the automated system. Have your account number and payment method ready.

  • Note: A convenience fee may apply when paying by phone.

• In Person:

  • Pay at authorized payment locations such as Authorized Payment Agents and select retail stores.

  • Use the Payment Locations finder on their website to locate a site near you.

• By Mail:

  • Send a check or money order along with your bill stub to: JCP&L P.O. Box 3687 Akron, OH 44309-3687

  • Third-Party Payment Services:

    • Utilize services like CheckFreePay or Western Union. Be aware that additional fees may apply, and processing times may vary.

  Payment Assistance:

  • Extended Due Date:

    • Customers receiving Social Security or other fixed incomes can request an extended due date.

  • Third-Party Notification:

    • Designate a third party to receive a copy of your bill for added peace of mind.

• Third-Party Payment Services:

  • Utilize services like CheckFreePay or Western Union. Be aware that additional fees may apply, and processing times may vary.

Payment Assistance:

• Extended Due Date:

  • Customers receiving Social Security or other fixed incomes can request an extended due date.

• Third-Party Notification:

  • Designate a third party to receive a copy of your bill for added peace of mind.

• Third-Party Payment Services:

  • Utilize services like CheckFreePay or Western Union. Be aware that additional fees may apply, and processing times may vary.

Payment Assistance:

• Extended Due Date:

  • Customers receiving Social Security or other fixed incomes can request an extended due date.

• Third-Party Notification:

  • Designate a third party to receive a copy of your bill for added peace of mind.

• Third-Party Payment Services:

  • Utilize services like CheckFreePay or Western Union. Be aware that additional fees may apply, and processing times may vary.

Payment Assistance:

• Extended Due Date:

  • Customers receiving Social Security or other fixed incomes can request an extended due date.

• Third-Party Notification:

  • Designate a third party to receive a copy of your bill for added peace of mind.

JCP&L's rates and tariffs are regulated by the New Jersey Board of Public Utilities and are designed to cover the costs of providing safe and reliable electric service.

Rate Components:

1. Delivery Charges:

   • Covers the cost of delivering electricity to your home or business, including maintenance of the electric grid and infrastructure.

2. Supply Charges:

   • Reflects the cost of purchasing electricity from suppliers in the energy market.

   • Customers can choose to purchase electricity from a third-party supplier or remain with JCP&L's default service.

3. Societal Benefits Charge (SBC):

   • Funds programs like energy efficiency initiatives, environmental programs, and assistance programs.

4. Taxes and Regulatory Fees:

   • Includes state sales tax and other fees mandated by law.

Accessing Rate Information:

• Rates and Tariffs Page:

  • Visit the Rates and Tariffs section on the JCP&L website to view current rate schedules.

• Tariff Documents:

  • Download detailed tariff documents for comprehensive information on rates, charges, and terms of service.

• Bill Estimator:

  • Use any available tools on their website to estimate your monthly charges based on expected electricity usage.

Customer Service:

• For personalized rate information or questions about your bill, contact customer service at 1-800-662-3115.

Energy Choice Program:

• Third-Party Suppliers:

  • New Jersey's Energy Choice Program allows customers to choose an alternative electric supplier for the supply portion of their bill.

• How It Works:

  • JCP&L continues to deliver electricity and maintain the grid.

  • The third-party supplier provides the electricity commodity.

• Benefits:

  • Potential cost savings.

  • Flexible pricing plans.

• Considerations:

  • Review supplier contracts carefully.

  • Ensure the supplier is licensed by the New Jersey Board of Public Utilities.

  • Be aware of variable rates and any cancellation fees.

For a list of licensed third-party suppliers and more information, visit the NJ Powerswitch website.

Yes, JCP&L supports renewable energy and offers programs and incentives to encourage the adoption of clean energy technologies:

Renewable Energy Programs:

• Net Metering:

  • Customers who generate their own electricity using renewable energy sources like solar panels or wind turbines can connect to the grid and receive credits for excess energy produced.

  • Benefits:

    • Reduce your electricity bills.

    • Contribute to environmental sustainability.

  • How to Participate:

    • Visit the Net Metering page for application forms and guidelines.

• Interconnection Standards:

  • Guidelines for safely connecting customer-owned renewable energy systems to the grid.

  • Process:

    • Submit an interconnection application.

    • Comply with technical requirements and safety standards.

Energy Efficiency Programs:

• Residential Energy Efficiency Programs:

  • Rebates and incentives for purchasing energy-efficient appliances and equipment, such as HVAC systems, water heaters, and smart thermostats.

  • How to Participate:

    • Visit the Energy Efficiency Programs website for details on available rebates and incentives.

• Commercial and Industrial Programs:

  • Incentives for businesses to upgrade to energy-efficient equipment and systems.

Renewable Energy Credits (RECs):

• While JCP&L does not directly sell RECs to customers, you can support renewable energy by purchasing RECs through third-party providers.

Environmental Initiatives:

• Support for Solar Energy:

  • Encouraging the development of solar energy projects within the service area.

• Grid Modernization:

  • Investing in infrastructure upgrades to accommodate increased renewable energy generation.

Education and Outreach:

• Energy Saving Tips:

  • Provides customers with tips and resources to reduce energy consumption and adopt sustainable practices.

• Community Programs:

  • Participates in local environmental initiatives and supports community sustainability projects.

Additional Resources:

• Visit the FirstEnergy Environmental Initiatives page for more information on their commitment to environmental stewardship.

JCP&L offers numerous resources and programs to help customers reduce energy consumption and save money:

Energy Efficiency Tips:

• Heating and Cooling:

  • Set your thermostat to 68°F in the winter and 78°F in the summer when home.

  • Use programmable or smart thermostats to automate temperature adjustments.

  • Maintain your HVAC system with regular servicing.

• Lighting:

  • Replace incandescent bulbs with ENERGY STAR® certified LED bulbs.

  • Use natural lighting when possible.

• Appliances:

  • Opt for ENERGY STAR® certified appliances that consume less energy.

  • Unplug devices and appliances when not in use to avoid "phantom" energy usage.

• Insulation and Sealing:

  • Improve home insulation in attics, walls, and crawl spaces.

  • Seal leaks around windows, doors, and ducts to prevent energy loss.

Rebate Programs:

• Energy Efficiency Rebates:

  • Receive rebates for purchasing qualifying energy-efficient appliances and equipment.

  • How to Apply:

    • Visit the Energy Efficiency Programs website to view eligible products and submit rebate applications.

Home Energy Assessment:

• Online Energy Audit:

  • Use the online tools to assess your home's energy efficiency and receive customized recommendations.

• Professional Energy Audit:

  • Schedule a professional assessment for a comprehensive evaluation.

Demand Response Programs:

• Peak Rewards Programs:

  • Earn bill credits by reducing energy usage during peak demand periods.

• How to Enroll:

  • Contact customer service or visit the website for program details.

Online Tools and Resources:

• Energy Analyzer:

  • Access through your online account to track and analyze your energy usage patterns.

• Educational Materials:

  • Access articles, guides, and videos on energy conservation strategies.

Community Programs:

• Workshops and Events:

  • Participate in local events focused on energy efficiency and sustainability.

Customer Support:

• Personalized Assistance:

  • Contact JCP&L's energy efficiency specialists at 1-800-662-3115 for personalized advice.

Implementing these strategies can lead to significant savings on your electricity bill and contribute to environmental conservation.

Encountering a downed power line or electrical hazard is extremely dangerous. Here's what you should do:

1. Stay Away:

   • Keep a safe distance of at least 30 feet from the downed line and anything it may be touching, including puddles of water and metal objects.

2. Do Not Touch:

   • Do not attempt to move or touch the power line or any objects in contact with it, such as vehicles or tree limbs.

3. Avoid the Area:

   • Do not drive over downed power lines or through water that may be in contact with them.

4. Call for Help:

   • Immediately call 911 to report the hazard.

   • Report the downed power line to JCP&L by calling 1-888-LIGHTSS (1-888-544-4877).

5. Warn Others:

   • Keep others away from the area until emergency responders arrive.

6. If a Power Line Falls on Your Vehicle:

   • Stay Inside:

     • Remain in the vehicle unless it's unsafe due to fire or other immediate hazards.

   • Call for Help:

     • Use your mobile phone to call 911.

   • Exiting the Vehicle Safely (If Necessary):

     • Jump clear of the vehicle without touching it and the ground at the same time.

     • Land with your feet together and shuffle away keeping both feet on the ground.

Important Safety Tips:

• Assume All Downed Lines Are Live:

  • Always treat downed power lines as energized and dangerous.

• Electrical Fires:

  • If an electrical fire occurs, do not use water to extinguish it.

  • Use a Class C fire extinguisher if available.

For Gas-Related Emergencies:

• If you smell natural gas or suspect a gas leak:

  • Evacuate the area immediately.

  • Avoid Sparks: Do not use electronic devices or anything that could create a spark.

  • Call Your Gas Utility:

    • From a safe location, contact your local gas utility company.

Additional Resources:

• Visit the Electrical Safety page on the JCP&L website for more information on safety precautions.

For additional assistance or more information about JCP&L services, please visit the Official JCP&L Website or contact their customer support at 1-800-662-3115.