National Grid Outage Map & Updates

National Grid serves more than 300,000 electric customers across NY and MA.

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Check National Grid Outage Status

View Outage Map →

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Report an Outage

Report Online
or by calling 1-800-867-5222

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Get Alerts

Stay informed with the National Grid outage map, also known as Outage Central, a live, interactive tool that shows where power outages are occurring across National Grid’s service areas in upstate New York and Massachusetts.

The outage map provides real-time information including the number of customers affected, outage status, and Estimated Time of Restoration (ETR). Outage data is refreshed approximately every 5 to 15 minutes, ensuring customers have access to the most current outage information available.

Each outage on the map displays the current restoration progress, with crew status labeled as Assessing, Dispatched, or Repairing, helping customers understand what stage of restoration their outage is in.

Customers can click on outage icons or search by address, ZIP code, town, or county to check outage status, view customer impact, and track restoration updates in their area.

Accessing the National Grid Outage Map & Alerts

Customers can access Outage Central through a web browser or the National Grid mobile app, which allows users to report outages, receive live updates, and sign up for outage alerts.

For personalized notifications, customers can enroll in text alerts by texting REG to 64743, or manage alert preferences through their National Grid account.

National Grid also shares outage updates via email, automated phone calls, social media, and website alerts, especially during major storm events.

Need help reporting an outage or troubleshooting a failed request? See the How to Report an Outage section in the FAQs below for step-by-step instructions.

Reporting a National Grid Power Outage

If your outage is not shown on the map, customers should report the outage directly to National Grid to help crews detect and respond more quickly.

Ways to report an outage:

Online through Outage Central
Using the National Grid mobile app
By calling 1-800-867-5222

Residents should not call 911 to check outage status, as this can overwhelm emergency services. National Grid encourages customers to report outages directly through official channels.

National Grid Storm Safety & Preparedness

Storm Safety Tips:

Prepare in advance by charging devices, securing loose outdoor items, and having flashlights ready
Stay connected with National Grid during storms for status updates and safety alerts
Use caution even after power has been restored, as hazards may remain
Always assume downed wires are live and report them immediately

Power Outages Are Frustrating

Power outages disrupt your day and plans — and there's nothing you can do to speed them up.

But there is one part of your energy bill you can control.

What You Can — and Can't — Control

You Can't Control

• Weather-related outages
• Utility repairs
• Restoration time

You Can Control

✓ Your electricity supply rate
✓ Whether you're overpaying
✓ Finding a better plan

Outages are infrastructure-related. Your supply rate only determines what you pay when power is on. National Grid's offering includes flexible supply options for customers.

Shop Rates in 3 Simple Steps

No hidden fees, no interruptions in service — just better rates.

Disclaimer: Remember to plan ahead by staying informed about outage statuses and preparing for potential interruptions.

Tell Us Where You Live

Enter your ZIP code and usage details to see live offers available in your area.

See Your Options Instantly

Compare real-time rates from over 40 vetted energy suppliers. Filter by price, term, or renewable options.

Lock In Your Plan

Select your preferred plan and enroll online in minutes — with no service interruption.

National Grid Outage Safety Tips

Report downed lines

immediately to National Grid or 911.

Check the National Grid outage map

for safe zones and restored regions before venturing out.

Keep fridge doors closed

to preserve food until service is restored.

Helpful Tip: For the most accurate updates, use the official outage map and enable text or email alerts during storms.

National Grid Power Outage FAQs

How do I report a National Grid outage?

You can report a power outage through Outage Central, the National Grid mobile app, or by calling 1-800-867-5222. Customers are encouraged to report outages directly to National Grid rather than calling 911.

How often is the National Grid outage map updated?

The National Grid outage map updates approximately every 5 to 15 minutes, providing near-real-time outage status and restoration progress.

Can I receive text alerts about my outage?

Yes. Customers can receive outage alerts by texting REG to 64743 or by enrolling through their National Grid account.