New Jersey Natural Gas Utility Resources

New Jersey Natural Gas (NJNG) is a regulated natural gas utility company that provides safe, reliable, and affordable natural gas services to over 560,000 residential, commercial, and industrial customers in New Jersey. Serving Monmouth, Ocean, Morris, Middlesex, and Burlington counties, NJNG is committed to delivering exceptional customer service, promoting energy efficiency, and supporting sustainable practices. The company focuses on safety, environmental responsibility, and community engagement through various programs and initiatives.

You can reach New Jersey Natural Gas customer service through several convenient methods:

• By Phone:

  • General Inquiries: Call 1-800-221-0051 for billing questions, service requests, or general information. Customer service representatives are available Monday through Friday from 6:00 AM to 10:00 PM, and Saturday from 6:00 AM to 6:00 PM.

  • Emergency Line: For gas leaks or emergencies, call 1-800-427-5325 immediately (available 24/7).

  • Hearing Impaired (TTY/TDD): Dial 711 for relay service.

• Online:

  • Visit the Contact Us page on the NJNG website to send an email or access live chat support during business hours.

  • Live Chat: Available through the website for real-time assistance.

• Mailing Address: New Jersey Natural Gas Customer Services Department P.O. Box 1464 Wall, NJ 07719

• In Person:

  • Customer Service Centers:

    • Asbury Park: 633 Lake Avenue, Asbury Park, NJ 07712

    • Lakewood: 775 Vassar Avenue, Lakewood, NJ 08701

    • Wall Township: 1415 Wyckoff Road, Wall, NJ 07719

  • Check the Locations and Hours page for operating hours.

For emergencies such as gas leaks or odors, do not hesitate to call the emergency line at 1-800-427-5325.

If you suspect a gas leak or encounter a natural gas emergency, it's crucial to act quickly and prioritize safety:

1. Recognize the Signs of a Gas Leak:

   • Smell: A strong odor similar to rotten eggs due to the added odorant (mercaptan).

   • Sound: Hissing or roaring noises near gas lines or appliances.

   • Sight: Dead or discolored vegetation in an otherwise green area, dirt or debris blowing into the air, or bubbles in wet areas.

2. Immediate Actions:

   • Evacuate: Leave the area immediately, including all occupants and pets.

   • Avoid Sparks: Do not use any electrical devices, phones, light switches, or open flames. Do not start vehicles or machinery.

   • Leave Doors Open: If possible, leave doors and windows open to ventilate the area as you exit.

3. Call for Help:

   • Once at a safe location, away from the suspected leak, call New Jersey Natural Gas's 24-hour emergency line at 1-800-427-5325.

   • Alternatively, call 911 to report the emergency.

4. Do Not Re-Enter:

   • Do not return to the area until it has been declared safe by NJNG personnel or emergency responders.

NJNG has trained professionals who will respond promptly to assess and address the situation, ensuring your safety and that of the community.

New Jersey Natural Gas offers a variety of convenient payment options to fit your needs:

• Online Payments:

  • My Account Portal: Register or log in to the My Account portal to view and pay bills securely using a bank account or credit/debit card.

  • One-Time Payment: Make a payment without logging in via the Pay Online option.

• Automatic Payment (AutoPay):

  • Enroll in AutoPay to have your monthly bill automatically deducted from your checking or savings account on the due date.

• Mobile App:

  • Download the NJNG mobile app from the App Store or Google Play to manage your account and make payments on the go.

• By Phone:

  • Call 1-800-221-0051 to pay your bill over the phone using the automated system. Have your account number and payment method ready.

• In Person:

  • Pay at authorized payment locations such as Western Union agents and certain retail stores. Use the Payment Locations finder on their website to locate a site near you.

  • Third-Party Payment Services:

    • Utilize services like CheckFreePay or MoneyGram. Additional fees may apply, and processing times may vary.

Balanced Billing:

New Jersey Natural Gas offers a Balanced Billing program to help customers manage their energy expenses by leveling out payments throughout the year:

• How It Works:

  • Your annual gas usage is estimated based on historical data.

  • This amount is divided into equal monthly payments, allowing for predictable budgeting.

  • The account is reviewed periodically, and adjustments are made if necessary to reflect actual usage.

• Enrollment:

  • You can enroll in Balanced Billing through the My Account portal or by calling customer service at 1-800-221-0051.

Payment Assistance Programs:

NJNG provides several assistance programs to support customers facing financial difficulties:

• Low Income Home Energy Assistance Program (LIHEAP):

  • Provides grants to help low-income households pay heating bills.

  • Eligibility: Based on household income and size.

  • How to Apply: Visit the NJ Department of Community Affairs LIHEAP page or call 1-800-510-3102.

• Universal Service Fund (USF):

  • Offers monthly credits on energy bills to make them more affordable.

  • Eligibility: Income at or below 185% of the federal poverty level.

  • Application: Can be done concurrently with LIHEAP.

• Payment Assistance for Gas and Electric (PAGE) Program:

  • Assists moderate-income households experiencing a temporary financial crisis.

  • Contact: Call 1-855-465-8783 or visit NJ PowerOn.

• NJ SHARES:

  • A nonprofit organization providing energy assistance to moderate- and fixed-income households.

  • How to Apply: Call 1-866-657-4273 or visit the NJ SHARES website.

• Gift of Warmth Fund:

  • NJNG's own energy assistance fund to help customers in need.

  • How to Apply: Contact NJNG Energy Assistance at 1-800-221-0051.

• Senior Citizen and Disabled Protected Status:

  • Offers special protections against service discontinuation for eligible seniors and disabled customers.

  • Enrollment: Contact customer service for details.

For comprehensive information on these programs, eligibility criteria, and application processes, visit the Energy Assistance page or contact customer service.

Starting Service:

• Online Request:

  • Visit the Start Service page.

  • Complete the online form with required information, including your name, contact details, service address, and preferred start date (please allow at least five business days).

• By Phone:

  • Call 1-800-221-0051 to speak with a customer service representative who can assist with your request.

• Required Information:

  • Identification: Social Security Number or Tax ID.

  • Proof of Occupancy: Lease agreement, settlement sheet, or deed.

Stopping Service:

• Online Request:

  • Visit the Stop Service page.

  • Provide your account number, current address, and the date you wish the service to be discontinued.

• By Phone:

  • Call customer service to schedule a service termination.

• Final Meter Reading:

  • Ensure that the meter is accessible for a final reading on the scheduled date.

Transferring Service:

• Moving Within Service Area:

  • Contact customer service to transfer your service to a new address within the NJNG service area.

  • Provide new address details and move-in/move-out dates to coordinate the transfer.

Additional Notes:

• Security Deposits:

  • A deposit may be required for new customers or accounts with prior payment issues.

• Service Appointments:

  • A technician may need access to your property to activate or deactivate gas service and perform safety checks.

• Advance Notice:

  • It's recommended to request service changes at least seven days in advance to ensure a smooth transition.

New Jersey Natural Gas's rates and tariffs are regulated by the New Jersey Board of Public Utilities and are structured to cover the costs of providing safe and reliable natural gas service.

Rate Components:

1. Basic Gas Supply Service (BGSS):

   • Reflects the cost of the natural gas commodity.

   • Adjusted periodically to align with market prices.

2. Delivery Charges:

   • Covers the cost of delivering gas through the pipeline system, including maintenance and infrastructure investments.

3. Societal Benefits Charge (SBC):

   • Funds programs like energy efficiency initiatives, environmental programs, and assistance programs.

4. Taxes and Regulatory Fees:

   • Includes state sales tax and other fees mandated by law.

Accessing Rate Information:

• Rates and Tariffs Page:

  • Visit the Rates and Tariffs section on the NJNG website to view current rate schedules.

• Tariff Documents:

  • Download detailed tariff documents for comprehensive information on rates, charges, and terms of service.

• Bill Estimator Tool:

  • Use the online bill calculator to estimate your monthly charges based on expected gas usage.

Customer Service:

• For personalized rate information or questions about your bill, contact customer service at 1-800-221-0051.

Energy Choice Program:

• Third-Party Suppliers:

  • New Jersey's Energy Choice Program allows customers to choose a third-party supplier for the gas supply portion of their bill.

  • How It Works:

    • NJNG continues to deliver gas and maintain the pipeline system.

    • The third-party supplier provides the gas commodity.

  • Benefits:

    • Potential cost savings.

    • Flexible pricing plans.

  • Considerations:

    • Review supplier contracts carefully.

    • Ensure the supplier is licensed by the New Jersey Board of Public Utilities.

    • Be aware of variable rates and any cancellation fees.

For a list of licensed third-party suppliers and more information, visit the NJ Clean Energy Choice website.

While natural gas is a fossil fuel, New Jersey Natural Gas is committed to environmental sustainability and offers several programs to promote energy efficiency and support renewable energy initiatives:

Energy Efficiency Programs:

• The SAVEGREEN Project®:

  • NJNG's energy-efficiency program offers incentives and rebates to help customers make their homes and businesses more energy-efficient.

  • Benefits:

    • Rebates for high-efficiency heating and water heating equipment.

    • Free home energy assessments.

    • Enhanced rebates for income-qualified customers.

• Home Performance with ENERGY STAR®:

  • A comprehensive program providing incentives for whole-house energy efficiency improvements.

  • Benefits:

    • Up to $4,000 in rebates.

    • Low-interest financing options up to $15,000.

Environmental Initiatives:

• Renewable Natural Gas (RNG):

  • Exploring opportunities to integrate RNG produced from organic waste into the gas supply, reducing greenhouse gas emissions.

• Infrastructure Modernization:

  • Investing in pipeline upgrades to enhance safety and reduce methane emissions.

Education and Outreach:

• Energy Efficiency Tips:

  • Provides customers with tips and resources to reduce energy consumption and lower bills.

• Community Programs:

  • Supports local environmental initiatives and participates in community outreach programs.

Green Programs:

• Carbon Offsets:

  • While not directly offered, customers can explore third-party programs to offset their carbon footprint associated with natural gas usage.

For more detailed information on NJNG's environmental commitment and energy efficiency programs, visit the SAVEGREEN Project® website or call 1-877-455-NJNG (6564).

New Jersey Natural Gas provides numerous resources and programs to help customers reduce energy consumption and save money:

Energy Efficiency Tips:

• Heating and Cooling:

  • Set your thermostat to 68°F in the winter when home and lower it when away or sleeping.

  • Use programmable or smart thermostats to automate temperature adjustments.

  • Schedule regular maintenance for your heating system to ensure efficiency.

• Insulation and Sealing:

  • Improve home insulation in attics, walls, and crawl spaces.

  • Seal leaks around windows, doors, and ducts to prevent heat loss.

• Water Heating:

  • Set your water heater thermostat to 120°F.

  • Install low-flow showerheads and faucet aerators to reduce hot water usage.

  • Fix leaky faucets promptly.

• Appliances:

  • Opt for ENERGY STAR® certified appliances that consume less energy.

  • Run full loads in dishwashers and washing machines.

  • Unplug devices and appliances when not in use to avoid "phantom" energy usage.

Rebate Programs:

• The SAVEGREEN Project® Rebates:

  • Receive cash rebates for purchasing qualifying high-efficiency natural gas appliances.

  • How to Apply:

    • Visit the SAVEGREEN Project® Rebates page to download rebate forms and view eligibility criteria.

• Home Energy Assessment:

  • Schedule a free home energy assessment to identify specific areas where your home can be more energy-efficient.

  • Benefits:

    • Personalized recommendations.

    • Access to additional rebates and financing options.

Online Tools and Resources:

• Energy Analyzer:

  • Use the online energy analysis tool to understand your energy usage patterns and receive customized saving tips.

• Educational Materials:

  • Access articles, guides, and videos on energy conservation strategies.

Community Programs:

• Workshops and Events:

  • Participate in local workshops that focus on energy efficiency and sustainability practices.

Customer Support:

• Personalized Assistance:

  • Contact NJNG's energy efficiency specialists at 1-877-455-NJNG (6564) for personalized advice and information on energy-saving programs.

Implementing these strategies can lead to significant savings on your natural gas bill and contribute to environmental conservation.

As New Jersey Natural Gas is a natural gas utility company, they do not manage electrical services or power lines. However, encountering a downed power line or electrical hazard is dangerous. Here are the steps you should take:

1. Stay Away:

   • Keep a safe distance of at least 30 feet from the downed line and anything it may be touching, including puddles of water and metal objects.

2. Do Not Touch:

   • Do not attempt to move or touch the power line or any objects in contact with it, such as vehicles or tree limbs.

3. Avoid the Area:

   • Do not drive over downed power lines or through water that may be in contact with them.

4. Call for Help:

   • Immediately call 911 to report the hazard.

   • Contact the local electric utility company responsible for power services in your area to report the issue.

5. Warn Others:

   • Keep others away from the area until emergency responders arrive.

For Gas-Related Emergencies:

• If the downed power line has caused damage to gas lines or you smell gas:

  • Evacuate the area immediately.

  • Avoid Sparks: Do not use electronic devices or anything that could create a spark.

  • Call New Jersey Natural Gas: From a safe location, call 1-800-427-5325 to report the gas emergency.

Important Contacts:

• Local Electric Utility Companies:

  • Jersey Central Power & Light (JCP&L): 1-888-544-4877

  • Public Service Electric and Gas (PSE&G): 1-800-436-7734

Always prioritize safety and do not take any risks when dealing with electrical hazards.