New York State Gas & Electric

Frequently Asked Questions & Answers

What is NYSEG?

NYSEG, or New York State Electric & Gas Corporation, is a utility company providing electricity and natural gas to customers in upstate New York.

How do I contact NYSEG customer service?

You can contact NYSEG customer service by phone at [insert NYSEG customer service number] or visit their website for online assistance.

What are the payment options for NYSEG bills?

NYSEG offers various payment options including online payments, automatic bill pay, in-person payments, and mail-in payments.

How can I report a power outage to NYSEG?

To report a power outage to NYSEG, you can call their outage hotline or report it online through their website or mobile app.

Does NYSEG offer budget billing or payment assistance programs?

Yes, NYSEG offers budget billing to help customers manage their monthly energy expenses, as well as various payment assistance programs for eligible customers.

How can I start, stop, or transfer NYSEG service?

You can start, stop, or transfer NYSEG service by contacting their customer service department. Be sure to provide the necessary information and schedule the service accordingly.

What are NYSEG's rates and tariffs?

NYSEG's rates and tariffs vary depending on factors such as usage, location, and type of service. You can find detailed information on their website or by contacting customer service.

Does NYSEG offer renewable energy options or incentives?

Yes, NYSEG offers various renewable energy programs and incentives to encourage customers to adopt clean energy solutions. Check their website for more information.

How can I save energy and lower my NYSEG bill?

NYSEG provides tips and resources for energy efficiency to help customers reduce energy consumption and save money on their bills. Explore their website for energy-saving ideas.

What should I do if I smell gas or suspect a gas leak?

If you smell gas or suspect a gas leak, leave the area immediately and call NYSEG's emergency hotline or 911 from a safe location. Do not use any electrical devices or open flames until it's safe to do so.