National Grid

Frequently Asked Questions & Answers

What is National Grid?

National Grid is a utility company that provides electricity and natural gas services to customers in various regions, including parts of New York, Massachusetts, Rhode Island, and the United Kingdom.

How do I contact National Grid customer service?

You can contact National Grid customer service by phone at [insert National Grid customer service number] or visit their website for online assistance and contact information.

What are the payment options for National Grid bills?

National Grid offers multiple payment options, including online payments, automatic bill pay, in-person payments, and mail-in payments.

How can I report a power outage or gas emergency to National Grid?

To report a power outage or gas emergency to National Grid, you can call their outage hotline or emergency line, or report it online through their website or mobile app.

Does National Grid offer budget billing or payment assistance programs?

Yes, National Grid offers budget billing programs to help customers manage their monthly energy expenses, as well as various payment assistance programs for eligible customers.

How can I start, stop, or transfer National Grid service?

You can start, stop, or transfer National Grid service by contacting their customer service department. Provide the necessary information and schedule the service as needed.

What are National Grid's rates and tariffs?

National Grid's rates and tariffs vary depending on factors such as usage, location, and type of service. Detailed information can be found on their website or by contacting customer service.

Does National Grid offer renewable energy options or incentives?

Yes, National Grid offers various renewable energy programs and incentives to promote clean energy adoption. Visit their website for more information on available options.

How can I save energy and lower my National Grid bill?

National Grid provides energy-saving tips and resources to help customers reduce energy consumption and save money on their bills. Explore their website for energy efficiency ideas.

What should I do if I smell gas or suspect a gas leak?

If you smell gas or suspect a gas leak, leave the area immediately and call National Grid's emergency hotline or 911 from a safe location. Do not use any electrical devices or open flames until it's safe to do so.