NYSEG Outage Map & Updates

The map also provides a breakdown of outages by town, allowing users to see outages relevant to their local community. Users can drill down from the county level to municipal levels and finally to specific streets to see localized outage data. The map displays the number of customers affected by outages in specific counties, towns, and even at the street level, and provides information on the number of customers served in each region and those currently affected by outages. For instance, the Upstate NY Power Outage Map recently showed that 2,956 customers were affected by outages. The map provides access to news, preparation tips, and lists of outages by area. Users can customize their view of the map by adding layers such as geographical boundaries, weather conditions, and service area details. The Upstate NY Power Outage Map updates every 5 minutes, and the interactive map is updated every 15 minutes to ensure accuracy as of January 2026.

The outage map helps you track real-time updates using color-coded triangle icons that indicate the location and size of outages; users can zoom in to view specific boroughs, zip codes, or counties.

In addition to basic outage information, the map provides options to view outage locations, crew status, outage causes, and estimated restoration times for each incident. The map also illustrates planned outages for maintenance and provides timelines for scheduled work.

You can access the outage map via web browser or by downloading the free NYSEG app for iOS and Android to manage your energy supply rate while NYSEG restores power safely.

The NYSEG outage map shows active outages, restoration times, and total customers affected. Users can expect to find the Estimated Time of Restoration (ETR) for each outage by clicking on the outage icon.

The map provides detailed information about outage locations, causes, and crew status. You can search by address or neighborhood. If an outage is not displayed on the map, users should report it immediately via the website or by calling 800.572.1131. NYSEG provides system-wide ETR updates through press releases, website banners, and social media.

Customers who report their outage will receive updates on their specific ETR via text message or automated phone call. Data refreshes every 30 minutes for accurate information on all NYSEG power interruptions.