Penelec Outage Map & Updates

The Penelec Power Outage Map provides real-time information on reported outages and status.

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Check Penelec Outage Status

View Outage Map →

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Report an Outage

Report Online, Text "OUT" to "544487",
or call 1-888-LIGHTSS

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Get Alerts

The Penelec outage map is part of FirstEnergy’s Storm Center and provides real-time information on outages, affected customers, and Estimated Restoration Times (ERTs). To view the map, enter a ZIP code and open the live outage view (often called “outage map” or “outage center” information).

Outage information is updated approximately every 15 minutes, but newly reported outages may take additional time to appear as reports are processed and validated.

You can search by ZIP code, or you can use the map itself by clicking outage icons / shaded areas to see details such as customer counts, outage cause (when available), restoration status, and ERTs. Remember: icons are placed over problem areas—so a single icon can represent a neighborhood issue, not an exact address.

The map includes an optional weather radar overlay to help you track storm conditions that may affect restoration progress. In rain weather color green may appear, and weather color green yellow can indicate heavier precipitation. Ice weather color pink may appear, and weather color pink red, pink red and dark, or red and dark pink can indicate more intense weather conditions. For winter events, snow weather color light and weather color light blue may appear on the radar layer. You may also see green yellow and pink combinations depending on the weather layer’s legend. (Always use the on-map legend for the exact meaning.)

Outage icons can also be summarized by customer ranges. You may see an icon for range 1 (range 1-20), an icon for range 21 (range 21-100), an icon for range 101 (range 101-500), an icon for range 501 (range 501-1500), and an icon for range 1500 (1,500+). In busy areas, an icon for range multiple may represent clustered outages.

Depending on your device and map provider, basemap tiles can vary (for example, map data 2026 google-style tiles on some browsers). Outage details still come from the utility’s outage reporting system.

Report an Outage if Request Unsuccessful

You can report an outage to Penelec through FirstEnergy’s online form, by phone at 1-888-LIGHTSS (1-888-544-4877), or by text message. To use texting, first register by texting REG to 544487, then text OUT to report and STAT to check updates on your outage.

Be ready to provide your account information and service address to help crews detect the problem area and restore power safely. If you see downed wires, stay far away and report them immediately through official channels.

Power Outages Are Frustrating

Power outages disrupt your day and plans — and there's nothing you can do to speed them up.

But there is one part of your energy bill you can control.

What You Can — and Can't — Control

You Can't Control

• Weather-related outages
• Utility repairs
• Restoration time

You Can Control

✓ Your electricity supply rate
✓ Whether you're overpaying
✓ Finding a better plan

Outages are infrastructure-related. Your supply rate only determines what you pay when power is on.

Penelec Outage Safety Tips

Always avoid downed power lines

and report them immediately to Penelec.

Check the Penelec outage map

for safe zones and restored regions before venturing out.

Keep fridge doors closed

to preserve food until service is restored.

Helpful Tip: For the most accurate updates, use the official outage map and enable text or email alerts during storms.

Penelec Power Outage FAQs

How can I check for power outages in my Penelec service area?

The best way to monitor outages in real time is the Penelec outage map on FirstEnergy’s Storm Center. Visit firstenergycorp.com/outages-map, enter your ZIP code, and view live outages, affected customers, and estimated restoration times.

How often is the Penelec outage map updated?

Outage information is updated approximately every 15 minutes. Newly reported outages may take additional time to appear after reporting.

Does the outage map show estimated restoration times?

Yes. Once damage has been assessed, the outage map displays Estimated Restoration Times (ERTs) indicating when power is expected to be restored. These estimates may change as restoration work progresses or weather conditions impact recovery efforts.

What information does the Penelec outage map show?

The Penelec outage map provides real-time outage data commonly expected from major electric utilities, including:

Active outages by location
The number of customers affected
Estimated Restoration Times (ERTs) once crews assess damage
The reported cause of the outage, such as weather or equipment issues
Restoration progress as power is being restored safely

This allows customers to understand the full scope and current status of an outage in their area.

How are outage sizes shown on the Penelec outage map?

The Penelec outage map uses icons and a legend to show outage size by customers affected. Common ranges include range 1-20, range 21-100, range 101-500, range 501-1500, and 1,500+. You may see an icon for range 1, icon for range 21, icon for range 101, icon for range 501, and icon for range 1500. In larger events, an icon for range multiple can represent clustered outage areas. Colors (for example green, yellow, and pink) can vary by layer (outages vs. weather overlay), so use the on-map legend for the exact key.

How do I navigate the Penelec outage map on mobile?

On a phone or tablet, you can usually navigate the map with simple touch controls: place your finger on the map and drag the map to pan (map then drag) and move left / move left, move right / move right. Many map with touch gestures layouts support touch gestures double tap to zoom and double tap and hold to zoom smoothly. Tap an outage icon to open details (click to toggle), and use the map legend to compare outages, customers, and status. If you see an interaction issue, try refreshing the page and staying on the official outage map.

Can I see restoration progress and crew status?

Yes. The outage map shows restoration progress as crews move through assessment, repair, and power restoration phases. While exact crew locations may not always be shown, the map reflects when restoration work is actively underway.

How many customers are currently without power in the Penelec service area?

The number of customers without power changes throughout the day as outages are reported and restored. For the most accurate and up-to-date information, refer to the official Penelec outage map.

How reliable is Penelec Utilities?

Penelec (FirstEnergy) works to maintain reliable electric service across Pennsylvania. For live reliability in the moment, the best source is the outage map’s current customer counts and restoration status.

Reporting & Safety During Power Outages

How do I report a power outage to Penelec?

You can report a power outage online through FirstEnergy, by text (text REG to 544487 to enroll, then OUT to report), or by calling 1-888-LIGHTSS. If your outage is not shown on the map, reporting it helps crews respond more quickly.

How do I receive outage alerts from Penelec?

Customers can sign up for outage alerts to receive real-time updates by:

Text message
Email
Phone call

These alerts help you stay informed as restoration efforts progress.

What should I do if I see a downed power line?

Always prioritize safety:

Stay far away from downed power lines
Assume all downed lines are energized
Report downed lines immediately to the utility

Where else can I get updates during major outages?

Penelec / FirstEnergy may share updates through official communication channels and social media during severe weather events or widespread service disruptions.