PPL Utility Resources

PPL Corporation
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PPL Corporation

1-800-342-5775

info@pplelectricsavings.com

www.pplweb.com

PPL Corporation
Outage Info

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About PPL

  • ✓PPL is an electric utility serving central and northern Pennsylvania
  • ✓Apart of PPL Corporation Established in 1920
  • ✓Supporting customers at home and for business with billing, payment, and outage resources
Power lines in the Hudson Valley
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PPL Electric Utilities is a regulated electric utility and energy company that delivers reliable electricity to homes and businesses across central and eastern Pennsylvania, including the greater Lehigh Valley region. Founded more than a century ago and headquartered in Allentown, Pennsylvania, PPL Electric Utilities plays a vital role in keeping communities connected by maintaining critical electric infrastructure, including poles, wires, substations, and other system assets.

As part of PPL Corporation, the company focuses on long-term reliability, system resilience, and ongoing infrastructure improvements designed to strengthen service and improve outage response. When customers experience power outages or encounter a downed power line, PPL Electric Utilities coordinates rapid response efforts and provides safety guidance to help protect people, property, and daily life.

For everyday service needs, customers can manage their account using PPL’s online resources. Available options include starting or moving service, viewing and paying a bill, setting up payment arrangements, checking usage, and receiving outage alerts. Customers can also contact PPL Electric Utilities support directly by phone at 1-800-342-5775, or access assistance through the company’s official website for additional guidance and information.

During a power outage, PPL encourages customers to use official outage tools to report service interruptions, check restoration updates, and review safety guidance. If you see a downed power line, treat it as an emergency—keep your distance, keep others away, and report it through the company’s emergency/outage reporting process immediately.

PPL also participates in Pennsylvania’s statewide energy initiatives, including programs that help customers improve energy efficiency and manage usage over time. Depending on eligibility, residents and businesses may have access to rebates, efficiency upgrades, and assistance options administered through statewide programs such as the Pennsylvania Clean Energy framework. Income-eligible customers may also qualify for bill support programs like USF and HEAP, helping make energy costs more manageable.

Like many utilities, PPL continues investing in multi-year grid improvements—including modernization initiatives often referenced publicly under programs such as EnergizeNJ—to strengthen reliability, storm performance, and operational response. These upgrades are designed to help improve service for customers over time while supporting Pennsylvania’s evolving energy needs.

🏛️ Programs & Resources

PPL's Programs, Resources & Community Incentives

Energy Efficiency

PPL Electric Utilities is dedicated to helping customers make smarter energy choices for their homes and businesses. As a leading energy company, PPL Corporation offers a variety of programs and resources designed to boost energy efficiency and lower utility bills.

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Customers can take advantage of home energy audits, rebates for purchasing energy-efficient appliances, and expert tips on reducing energy use every day. These initiatives not only help customers save money but also support a stronger, more reliable electric grid. By investing in energy efficiency, PPL Electric Utilities empowers customers to take control of their energy consumption, making it easier to create a comfortable, cost-effective, and sustainable home environment. Explore the available programs and discover how simple changes can make a big difference in your energy experience.

Renewable Energy

PPL Corporation is leading the way in building a cleaner, smarter energy future for Pennsylvania and beyond. The company is actively investing in renewable energy sources, such as solar and wind, to diversify its energy portfolio and reduce its carbon footprint. In the third quarter of 2022, PPL Electric Utilities announced a major investment in a new solar farm located in Pennsylvania, which will deliver clean, renewable energy to thousands of customers. This project is just one part of PPL Corporation’s broader commitment to achieving net-zero carbon emissions by 2050. By embracing innovative energy sources and modernizing the electric grid, PPL Electric Utilities is working to create a more sustainable and resilient utility infrastructure for the next century.

Customer Support

At PPL Electric Utilities, providing amazing customer support is at the heart of everything they do. The company offers a wide range of resources to help customers manage their accounts, pay bills, and report outages quickly and easily. Whether you prefer to access your account online, through the mobile app, or by speaking with a dedicated support representative, PPL Electric Utilities ensures you have the tools and assistance you need. Customers can view their usage, receive outage updates, and get answers to their questions any time of day. With a focus on reliability and customer satisfaction, PPL Electric Utilities is committed to delivering exceptional service and support to every customer, every day.

Community Engagement

PPL Corporation believes in making a positive impact in the communities it serves. Through its community engagement initiatives, PPL Electric Utilities supports local organizations, educational programs, and environmental projects that enrich the lives of customers and neighbors. In 2022, the company launched a new community engagement program, providing funding and resources to help local projects and events thrive. These efforts reflect PPL Corporation’s dedication to creating stronger, more vibrant communities and supporting the people who rely on its electric utilities every day. By investing in local partnerships and giving back, PPL Electric Utilities is helping to build a brighter future for all.

Customer Education

Empowering customers with knowledge is a key priority for PPL Electric Utilities. The company offers a variety of educational resources, including workshops, webinars, and online guides, to help customers learn about energy conservation, electrical safety, and smart energy choices. Whether you want to discover ways to save energy at home, choose the best energy-efficient appliances, or understand how to stay safe during outages, PPL Electric Utilities provides the information you need. Customers can visit the company’s website to access up-to-date resources and learn more about how to make informed decisions about their energy use. By fostering a culture of learning and responsibility, PPL Electric Utilities is helping customers create safer, more efficient homes and communities.

Energy Efficiency, Rebates & Customer Programs

  • ✓Energy Efficiency (audits, rebates, tips)
  • ✓Renewable Energy (solar/wind investments)
  • ✓Customer Support (account, outages, billing)
  • ✓Community Engagement (local programs)
  • ✓Customer Education (workshops, guides)

PPL FAQ

Is PPL an energy company?
Yes. PPL Corporation is an energy company headquartered in Allentown, Pennsylvania.
When was PPL Corporation founded?
PPL Corporation was founded in 1920 as Pennsylvania Power & Light.
How many customers does PPL serve?
PPL Corporation serves approximately 3.5 million customers in the United States across its regulated utility operations.
What are PPL’s operating segments?
PPL Corporation operates through three segments: Kentucky Regulated, Pennsylvania Regulated, and Rhode Island Regulated.
Where does PPL deliver electricity and natural gas?
PPL Corporation delivers electricity to customers in Pennsylvania, Kentucky, Virginia, and Rhode Island. PPL Corporation delivers natural gas to customers in Kentucky and Rhode Island.
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Does PPL generate electricity?
Yes. PPL Corporation generates electricity from power plants in Kentucky.
Has PPL expanded through acquisitions?
Yes. PPL Corporation has a history of expanding its service territory through acquisitions and portfolio changes over time.
What is PPL Electric Utilities in Pennsylvania?
PPL Electric Utilities serves 1.4 million customers in Pennsylvania and is part of PPL’s Pennsylvania Regulated utility operations.
What is PPL doing to modernize the grid?
PPL Corporation has invested billions to improve infrastructure and technology for a smarter energy grid, including modernization to enable increased distributed energy resources and reduce emissions from non-generation operations. PPL also describes pioneering smart delivery systems to reliably and efficiently integrate widespread renewable energy sources.
What are PPL’s long-term climate and reliability goals?
PPL Corporation aims to achieve net-zero carbon emissions by 2050 while maintaining affordability and reliability, and is focused on creating utilities that are stronger, smarter, cleaner, and technology-enabled.
How much is PPL investing in infrastructure improvements?
PPL Corporation is investing $20 billion in infrastructure improvements through 2028 to enhance its utility services.
Does PPL use data science and AI?
PPL Corporation is leveraging data science to drive efficiency, affordability, and improved outcomes for customers, and is using AI and advanced computing to enhance energy efficiency and keep energy affordable. PPL’s utility of the future is described as self-healing, utilizing smart grid technology and AI for outage detection and response.
Has PPL received J.D. Power awards?
PPL Corporation has received multiple J.D. Power awards for customer satisfaction (award category and year can vary by region and period).
What were PPL’s third-quarter 2025 earnings?
PPL Corporation reported third-quarter 2025 earnings of $318 million, or $0.43 per share, compared to $214 million, or $0.29 per share in the same quarter of 2024.
What do PPL’s market metrics (market cap, revenue, margins, ratios) mean?
Market metrics such as market capitalization, trailing twelve months revenue, profit margin, return on equity, diluted EPS, debt-to-equity, and trailing P/E are finance snapshots that can change over time based on market price and updated filings. If you’re publishing these figures, consider adding a “last updated” note and a source link.
Is “PPL” also used for CDPAP in New York?
Yes. “PPL” may also refer to Public Partnerships LLC, which is used in the New York Consumer Directed Personal Assistance Program (CDPAP). This is a separate organization from PPL Corporation (the energy company).
What is CDPAP and how do hours get approved for payment?
CDPAP helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home with their chosen care and services. Consumers must approve personal assistant hours through approved systems for payment to be processed, and PPL provides ongoing customer service and Electronic Visit Verification (EVV) support for CDPAP.
Is there a cost to switch to PPL for CDPAP registration?
There is no cost to switch to PPL for CDPAP registration, and consumers can register with PPL for CDPAP at any time.
What are other common meanings of “PPL”?
Depending on context, “PPL” can also mean:
  • Private Pilot License (entry-level certification for aviators)
  • Push-Pull-Legs (PPL) workout split
  • Pay-Per-Lead (PPL) marketing model
  • Product Placement (PPL) advertising
  • People Per Load (PPL) logistics KPI for labor efficiency