RG&E Outage Map & Updates

RG&E serves more than 300,000 electric customers across NY.

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Check RG&E Outage Status
View Outage Map →
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Report an Outage
Report Online or by calling 800.743.1701
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Get Alerts
Sign Up for Updates →

Power Outages Are Frustrating

Power outages disrupt your day and plans — and there's nothing you can do to speed them up.

But there is one part of your energy bill you can control.

What You Can — and Can't — Control

You Can't Control
  • • Weather-related outages
  • • Utility repairs
  • • Restoration time
You Can Control
  • ✓ Your electricity supply rate
  • ✓ Whether you're overpaying
  • ✓ Finding a better plan
Outages are infrastructure-related. Your supply rate only determines what you pay when power is on. RG&E's offering includes flexible supply options for customers.

Shop Rates in 3 Simple Steps

No hidden fees, no interruptions in service — just better rates.

1

Tell Us Where You Live

Enter your ZIP code and usage details to see live offers available in your area.

2

See Your Options Instantly

Compare real-time rates from over 40 vetted energy suppliers. Filter by price, term, or renewable options.

3

Lock In Your Plan

Select your preferred plan and enroll online in minutes — with no service interruption.

RG&E Outage Safety Tips

Report downed lines
immediately to RG&E or 911.
Check the RG&E outage map
for safe zones and restored regions before venturing out.
Keep fridge doors closed
to preserve food until service is restored.
Helpful Tip: For the most accurate updates, use the official outage map and enable text or email alerts during storms.

RG&E Power Outage FAQs

How do I report a RG&E outage?

You can report a power outage through Outage Central, the RG&E mobile app, or by calling 800.743.1701. Customers are encouraged to report outages directly to RG&E rather than calling 911.

How often is the RG&E outage map updated?

The RG&E outage map updates approximately every 5 to 15 minutes, providing near-real-time outage status and restoration progress.

Can I receive text alerts about my outage?

Yes. Customers can receive outage alerts by enrolling in outage alerts through their RG&E account to receive text, email, or phone notifications.