UGI Utility Resources

UGI Utilities, Inc. is a natural gas and electric utility company headquartered in Reading, Pennsylvania. It serves over 700,000 customers across 45 counties in Pennsylvania and one county in Maryland. UGI Utilities operates two divisions:

1. UGI Gas Division:

   • Provides natural gas service to approximately 640,000 customers.

   • Covers a wide area in eastern and central Pennsylvania, including cities like Allentown, Bethlehem, Harrisburg, Lancaster, Reading, Scranton, and Wilkes-Barre.

2. UGI Electric Division:

   • Supplies electric service to about 62,000 customers.

   • Serves portions of Luzerne and Wyoming counties in northeastern Pennsylvania.

Services and Commitment:

• Energy Solutions: Offers natural gas and electric services for residential, commercial, and industrial customers.

• Safety and Reliability: Focuses on infrastructure modernization to ensure safe and reliable energy delivery.

• Customer Service: Dedicated to providing excellent customer support and innovative solutions.

• Community Engagement: Involved in local initiatives, economic development, and environmental sustainability.

UGI Utilities is a subsidiary of UGI Corporation, a global energy company that also operates UGI Energy Services and AmeriGas.

You can reach UGI customer service through several convenient methods:

• By Phone:

  • Natural Gas Customers:

    • Customer Service: Call 1-800-276-2722 for billing inquiries, service requests, or general information.

    • Emergency/Gas Leaks: To report a gas leak or emergency, call 1-800-276-2722 immediately (available 24/7).

  • Electric Customers:

    • Customer Service: Call 1-800-276-2722 for billing inquiries, service requests, or general information.

    • Emergency/Power Outages: To report a power outage or electrical emergency, call 1-800-276-2722 (available 24/7).

  • Hearing Impaired (TTY/TDD):

    • Dial 711 and provide the operator with UGI's number.

• Online:

  • Visit the Contact Us page on the UGI website to send an email or access online resources.

  • Online Account Management:

    • Register or log in to the UGI Online Account Center for account management.

• Mobile App:

  • Download the UGI Utilities mobile app from the App Store or Google Play Store to manage your account and access customer service on the go.

• Mailing Address: UGI Utilities, Inc. P.O. Box 13009 Reading, PA 19612-3009

• In Person:

  • Customer Service Centers:

    • UGI has several walk-in offices throughout its service area.

    • Locations and Hours:

      • Visit the Customer Offices page for addresses and operating hours.

For emergencies such as gas leaks, odors, or power outages, do not hesitate to call the emergency line at 1-800-276-2722 immediately.

UGI offers a variety of convenient payment options to fit your needs:

• Online Payments:

  • UGI Online Account Center:

    • Register or log in to the Online Account Center to view and pay bills securely using a bank account or credit/debit card.

  • One-Time Payment:

    • Make a one-time payment without logging in via the Guest Payment option.

• Automatic Payment (AutoPay):

  • Enroll in AutoPay to have your monthly bill automatically deducted from your checking or savings account on the due date.

  • Enrollment:

    • Set up AutoPay through your online account or by calling customer service at 1-800-276-2722.

• Mobile App:

  • Use the UGI Utilities mobile app to manage your account and make payments on the go.

• By Phone:

  • Call 1-800-276-2722 to pay your bill over the phone using the automated system.

  • Have your account number and payment method ready.

  • Note: A convenience fee may apply when paying by phone.

• In Person:

  • Pay at UGI Customer Service Centers or authorized Payment Locations such as Walmart, Giant, Weis Markets, and other retail stores.

  • Use the Payment Locations finder on their website to locate a site near you.

• By Mail:

  • Send a check or money order along with your bill stub to: UGI Utilities, Inc. P.O. Box 15503 Wilmington, DE 19886-5503

• Third-Party Payment Services:

  • Utilize services like Western Union or MoneyGram.

  • Be aware that additional fees may apply, and processing times may vary.

Payment Assistance:

• Budget Billing:

  • Spread your annual energy costs evenly over 12 months for predictable bills.

• Third-Party Notification:

  • Designate a third party to receive copies of your bills and notices.

For more details on payment options, visit the Billing & Payment section on the UGI website.

If you suspect a gas leak or experience a power outage or any emergency, it's crucial to act quickly and prioritize safety:

For Gas Leaks or Emergencies:

1. Recognize the Signs of a Gas Leak:

   • Smell: A distinctive, rotten egg odor due to the added odorant (mercaptan).

   • Sound: Hissing, roaring, or whistling noises near gas lines or appliances.

   • Sight: Dead vegetation in an otherwise green area, dirt blowing into the air, or bubbling in wet areas.

2. Immediate Actions:

   • Do Not Use Electrical Devices:

     • Do not turn on or off any lights, appliances, or electronics.

   • Avoid Open Flames:

     • Do not light matches or lighters, and extinguish any open flames.

   • Evacuate the Area:

     • Leave the premises immediately. Do not try to locate the source of the leak.

   • Do Not Use Phones Inside:

     • Do not use cell phones or landlines inside the building.

3. Call for Help:

   • Once at a safe location, away from the suspected leak, call UGI's Emergency Hotline at 1-800-276-2722.

   • Alternatively, call 911 to report the emergency.

4. Stay Away:

   • Do not re-enter the building until it has been declared safe by UGI personnel or emergency responders.

For Electric Outages or Emergencies:

1. Stay Safe:

   • If you see downed power lines, stay at least 30 feet away and avoid contact.

2. Report the Outage or Emergency:

   • By Phone:

     • Call 1-800-276-2722 to report the outage or electrical emergency.

   • Online:

     • Log in to your Online Account Center and report the outage through the online system.

   • Mobile App:

     • Use the UGI Utilities mobile app to report outages quickly.

3. Stay Informed:

   • Outage Map:

     • View the Electric Outage Map on the UGI website for real-time updates and estimated restoration times.

   • Email and Text Alerts:

     • Sign up for alerts through your online account to receive updates on outages and restoration efforts.

Additional Information:

• For more details on safety, visit the Safety section on the UGI website.

Budget Billing:

UGI offers a Budget Billing program to help customers manage their energy expenses by spreading costs evenly throughout the year:

• How It Works:

  • Your annual energy usage is estimated based on historical data.

  • This amount is divided into equal monthly payments, allowing for predictable budgeting.

  • The account is reviewed periodically, and adjustments are made if necessary to reflect actual usage.

• Enrollment:

  • Enroll in Budget Billing through the Online Account Center or by calling customer service at 1-800-276-2722.

Payment Assistance Programs:

UGI provides several assistance programs to support customers facing financial difficulties:

• Customer Assistance Program (CAP):

  • Offers a reduced monthly payment amount based on income and usage.

  • Eligibility: Households with income at or below 150% of the federal poverty level.

  • How to Apply: Call 1-800-844-9276 or visit the CAP page for more information.

• Low Income Home Energy Assistance Program (LIHEAP):

  • Provides grants to help low-income households pay heating bills.

  • Eligibility: Based on household income and size.

  • How to Apply: Visit the Pennsylvania LIHEAP website or call 1-866-857-7095.

• Operation Share Energy Fund:

  • A hardship fund providing grants to customers who have difficulty paying their utility bills.

  • How to Apply: Call 1-800-844-9276 or visit the Operation Share page.

• Payment Arrangements:

  • Flexible payment plans to help manage past-due balances.

  • How to Apply: Contact customer service to discuss options.

• Medical Certification:

  • Prevents service termination for households with a qualifying medical condition.

  • How to Apply: Provide a medical certificate from a licensed physician.

For comprehensive information on these programs, eligibility criteria, and application processes, visit the Customer Assistance Programs page or contact customer service.

Starting Service:

• Online Request:

  • Visit the Start Service page.

  • Complete the online form with required information, including:

    • Name and contact details.

    • Service address.

    • Preferred start date (allow at least three business days).

    • Identification information (e.g., Social Security Number or Tax ID).

• By Phone:

  • Call 1-800-276-2722 to speak with a customer service representative.

• Required Information:

  • Proof of identity.

  • Proof of occupancy (e.g., lease agreement or ownership documents).

Stopping Service:

• Online Request:

  • Visit the Stop Service page.

  • Provide your account number, service address, and the date you wish the service to be discontinued.

• By Phone:

  • Call customer service to schedule a service termination.

• Final Meter Reading:

  • Ensure that UGI has access to your meter on the scheduled date.

Transferring Service:

• Moving Within UGI Service Area:

  • Use the Transfer Service option to move your service to a new address.

  • Provide details of your current and new addresses, and move-in/move-out dates.

Additional Notes:

• Security Deposits:

  • A deposit may be required for new customers or accounts with prior payment issues.

• Advance Notice:

  • It is recommended to request service changes at least five business days in advance.

• Assistance:

  • For help with starting, stopping, or transferring service, contact customer service at 1-800-276-2722.

UGI's rates and tariffs are regulated by the Pennsylvania Public Utility Commission (PUC) and are designed to cover the costs of providing safe and reliable natural gas and electric service.

Rate Components:

1. Natural Gas Supply Charges:

   • Reflects the cost of the natural gas commodity.

   • Adjusted quarterly to align with market prices.

   • UGI does not profit from the gas commodity costs; they are passed through to customers without markup.

2. Electric Generation Supply Charges:

   • Reflects the cost of purchasing electricity from suppliers in the energy market.

   • Customers can choose to purchase electricity from a third-party supplier or remain with UGI's default service.

3. Delivery Charges:

   • Covers the cost of delivering energy through the pipeline or electric distribution system, including maintenance and infrastructure investments.

4. Customer Charges:

   • A fixed monthly fee that covers the cost of maintaining your account and meter.

5. Taxes and Regulatory Fees:

   • Includes state and local taxes and other fees mandated by law.

Accessing Rate Information:

• Rates and Tariffs Page:

  • Visit the Rates & Tariffs section on the UGI website to view current rate schedules.

• Tariff Documents:

  • Download detailed tariff documents for comprehensive information on rates, charges, and terms of service.

• Bill Estimator:

  • Use any available tools on their website to estimate your monthly charges based on expected energy usage.

Customer Service:

• For personalized rate information or questions about your bill, contact customer service at 1-800-276-2722.

Customer Choice Programs:

• Natural Gas Choice:

  • Pennsylvania's Natural Gas Choice program allows customers to choose an alternative gas supplier for the commodity portion of their bill.

• Electric Choice:

  • Customers can choose an alternative electric generation supplier (EGS) for the supply portion of their electric bill.

• How It Works:

  • UGI continues to deliver energy and maintain the infrastructure.

  • The third-party supplier provides the energy commodity.

• Benefits:

  • Potential cost savings.

  • Flexible pricing plans.

  • Access to renewable energy options (for electric customers).

• Considerations:

  • Review supplier contracts carefully.

  • Ensure the supplier is licensed by the Pennsylvania PUC.

  • Be aware of variable rates and any cancellation fees.

For a list of approved suppliers and more information, visit the PA Gas Switch and PA Power Switch websites.

Yes, UGI supports renewable energy and offers programs and incentives to encourage the adoption of clean energy technologies:

For Electric Customers:

• Net Metering:

  • Customers who generate their own electricity using renewable energy sources like solar panels or wind turbines can connect to the grid and receive credits for excess energy produced.

  • Benefits:

    • Reduce your electricity bills.

    • Contribute to environmental sustainability.

  • How to Participate:

    • Visit the Net Metering page for application forms and guidelines.

    • Submit an interconnection application and comply with technical requirements.

For Natural Gas Customers:

• Renewable Natural Gas (RNG):

  • UGI is exploring opportunities to integrate RNG produced from organic waste into the gas supply, reducing greenhouse gas emissions.

Energy Efficiency Programs:

• Rebate Programs:

  • Residential Equipment Rebates:

    • Provides rebates for purchasing and installing high-efficiency natural gas appliances, such as furnaces, boilers, water heaters, and thermostats.

    • Benefits:

      • Lower energy bills.

      • Improved home comfort.

    • How to Participate:

      • Visit the Save Smart Rebates page to view eligible products and submit rebate applications.

• Commercial and Industrial Programs:

  • Incentives for businesses to implement energy-efficient equipment and processes.

Environmental Initiatives:

• Infrastructure Modernization:

  • Investing in pipeline and grid upgrades to enhance safety and accommodate renewable energy sources.

Education and Outreach:

• Energy Efficiency Tips:

  • Provides customers with tips and resources to reduce energy consumption and lower bills.

• Community Programs:

  • Supports local environmental initiatives and participates in community outreach programs.

Additional Resources:

• Visit the Energy Efficiency section on the UGI website for more information on their commitment to environmental stewardship and energy efficiency programs.

UGI provides numerous resources and programs to help customers reduce energy consumption and save money:

Energy Efficiency Tips:

• Heating and Cooling:

  • Set your thermostat to 68°F in the winter and 78°F in the summer when home.

  • Use programmable or smart thermostats to automate temperature adjustments.

  • Schedule regular maintenance for your heating and cooling systems.

• Insulation and Sealing:

  • Improve home insulation in attics, walls, and crawl spaces.

  • Seal leaks around windows, doors, and ducts to prevent energy loss.

• Water Heating:

  • Set your water heater thermostat to 120°F.

  • Install low-flow showerheads and faucet aerators to reduce hot water usage.

  • Fix leaky faucets promptly.

• Appliances:

  • Opt for ENERGY STAR® certified appliances that consume less energy.

  • Run full loads in dishwashers and washing machines.

  • Unplug devices and appliances when not in use to avoid "phantom" energy usage.

Rebate Programs:

• Save Smart Rebates:

  • Receive cash rebates for purchasing qualifying high-efficiency natural gas appliances and equipment.

  • How to Apply:

    • Visit the Save Smart Rebates page to download rebate forms and view eligibility criteria.

Home Energy Assessment:

• Schedule an Assessment:

  • Identify specific areas where your home can be more energy-efficient.

  • Benefits:

    • Personalized recommendations.

    • Access to additional rebates and incentives.

• How to Participate:

  • Contact UGI at 1-800-276-2722 or visit the Home Energy Assessment page.

Online Tools and Resources:

• Energy Usage Calculator:

  • Use online calculators to understand your energy usage patterns and receive customized saving tips.

• Educational Materials:

  • Access articles, guides, and videos on energy conservation strategies.

Community Programs:

• Workshops and Events:

  • Participate in local workshops that focus on energy efficiency and sustainability practices.

Customer Support:

• Personalized Assistance:

  • Contact UGI's energy efficiency specialists at 1-800-276-2722 for personalized advice and information on energy-saving programs.

Implementing these strategies can lead to significant savings on your energy bill and contribute to environmental conservation.

If you encounter a downed power line or electrical hazard, it's crucial to act safely:

1. Stay Away:

   • Keep a safe distance of at least 30 feet from the downed line and anything it may be touching, including puddles of water and metal objects.

2. Do Not Touch:

   • Do not attempt to move or touch the power line or any objects in contact with it, such as vehicles or tree limbs.

3. Avoid the Area:

   • Do not drive over downed power lines or through water that may be in contact with them.

4. Call for Help:

   • Immediately call 911 to report the hazard.

   • Report the downed power line to UGI by calling 1-800-276-2722.

5. Warn Others:

   • Keep others away from the area until emergency responders arrive.

6. If a Power Line Falls on Your Vehicle:

   • Stay Inside:

     • Remain in the vehicle unless it's unsafe due to fire or other immediate hazards.

   • Call for Help:

     • Use your mobile phone to call 911.

   • Exiting the Vehicle Safely (If Necessary):

     • Jump clear of the vehicle without touching it and the ground at the same time.

     • Land with your feet together and shuffle away keeping both feet on the ground.

Important Safety Tips:

• Assume All Downed Lines Are Live:

  • Always treat downed power lines as energized and dangerous.

• Electrical Fires:

  • If an electrical fire occurs, do not use water to extinguish it.

  • Use a Class C fire extinguisher if available.

For Gas-Related Emergencies:

• If the downed power line has caused damage to gas lines or you smell gas:

  • Evacuate the area immediately.

  • Avoid Sparks: Do not use electronic devices or anything that could create a spark.

  • Call UGI: From a safe location, call 1-800-276-2722 to report the gas emergency.

Additional Resources:

• Visit the Safety page on the UGI website for more information on safety precautions.

For additional assistance or more information about UGI Utilities services, please visit the Official UGI Website or contact their customer support at 1-800-276-2722.