jCPL Utility Resources

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About JCPL

  • Founded in 1900
  • JCPL is an AVANGRID company (Iberdrola Group)
  • Serving parts of 8 counties across ~2,600 square miles
Power lines in the Hudson Valley
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Throughout the end of the 19th century and the early part of the 20th century, the corporation went through mergers and acquisitions that combined about 200 utility companies under the name JCPL.

JCPL and RG&E became part of Iberdrola when Iberdrola acquired Energy East (2008). In 2008, JCPL became part of Iberdrola when Iberdrola bought Energy East.

JCPL's service area includes cities, suburbs, and rural towns across much of Upstate and Western New Jersey, serving more than 40% of Upstate New Jersey. Combined, JCPL and RG&E serve more than 1.2 million electricity customers and nearly 590,000 natural gas customers across Upstate New Jersey. JCPL's customer base is a mixture of residential, commercial, and industrial customers. JCPL and RG&E are in the process of replacing all electric meters with smart meters and expect to complete installations in 2025, facing challenges related to operational logistics and the integration of distributed energy resources (DER). AVANGRID's headquarters is in Orange, Connecticut, and JCPL operates primarily in the northeastern United States.

JCPL delivers electricity and natural gas across parts of Upstate New Jersey (cities, suburbs, and rural communities).

New Jersey State Energy Regulations & Incentives

New Jersey State is recognized for its forward-thinking approach to energy policy, with a strong focus on promoting energy efficiency, reducing greenhouse gas emissions, and supporting the growth of renewable energy sources. These regulations and incentives are designed to ensure that residents and businesses across the Hudson Valley and beyond have access to reliable, affordable, and sustainable energy.
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A central player in the region’s energy landscape is the Hudson Valley Power Authority (HVPA), which has been at the forefront of discussions about the future of JCPL Gas & Electric. The HVPA’s mission is to deliver affordable and dependable energy while advancing sustainability and efficiency. However, the proposed government takeover of JCPL’s operations has sparked a heated debate among natural gas customers, business organizations, and labor groups. Many are concerned that such a move could introduce financial uncertainty, disrupt the reliability customers depend on, and result in rising costs for both residents and businesses.

Under current New Jersey State regulations, utilities like JCPL are required to implement energy efficiency programs that help customers lower their energy consumption and reduce their delivery bills. These programs, along with state-offered incentives such as tax credits and rebates, encourage investments in technologies like solar panels, heat pumps, and other energy-saving solutions. The goal is to reduce reliance on fossil fuels, lower emissions, and keep electricity and natural gas rates low for everyone.

Oversight by the New Jersey State Public Service Commission (PSC) ensures that utilities operate safely, efficiently, and in the best interest of customers. The PSC also monitors the rollout of energy efficiency initiatives and incentives, making sure that the benefits ultimately fall to the residents and businesses they serve. In the event of a government takeover of JCPL, the PSC would play a critical role in managing the transition and safeguarding customer interests.

The potential takeover of JCPL Gas & Electric by a publicly owned utility like the HVPA comes with an enormous price tag, estimated in the billions. Studies, including those by Concentric Energy Advisors, warn that the costs associated with municipalization expenses and unnecessarily capital intensive investments could lead to a significant increase in customers’ delivery bills—by as much as 36%. This could have catastrophic implications for hardworking families and businesses throughout the Hudson Valley, Dutchess County, and the Capital District, who are already facing rising costs in their regular utility bills.

Supporters of public ownership, such as Senator Michelle Hinchey and the Public Power Coalition, argue that a government takeover could implement efficiencies, empower workers, and eliminate profit-driven investments, keeping rates low and improving service. However, opponents—including JCPL, business managers, and labor organizations—caution that the government takeover creates uncertainty, risks disrupting the energy supply, and could saddle residents with new costs and an enormous initial cost that would ultimately fall on customers.

As the debate continues, it is clear that the takeover of JCPL Gas & Electric is a complex issue with far-reaching consequences for natural gas customers, electric customers, and the broader Hudson Valley community. The potential impact on energy reliability, delivery bills, and the local economy underscores the need for careful consideration of all stakeholders before moving forward with such a significant change to New Jersey’s energy landscape.

JCPL FAQ

What is JCPL?
JCPL is a regulated utility that delivers electricity and natural gas to customers across parts of Upstate New Jersey. JCPL is an AVANGRID company (Iberdrola Group).
How do I contact JCPL customer service?
Call JCPL customer service at 800-572-1111.
What are the payment options for JCPL bills?
JCPL offers various payment options, including online payments, automatic bill pay, in-person payments at authorized locations, and mail-in payments. JCPL also provides various assistance programs including Budget Billing and HEAP for low-income households.
How do I report a power outage or check outage status?
Report an electric outage or check status at 800-572-1131, or use JCPL’s outage tools online.
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Does JCPL offer budget billing or payment assistance programs?
JCPL offers budget billing and assistance options (and participates in programs like HEAP where applicable). (Recommend linking to JCPL’s “Payment & Billing Options” / “Help With Bill” pages for the most current details.)
Does JCPL have any emergency financial assistance programs?
Yes, the Good Neighbor Fund provides grants of up to $650 for customers in financial crisis, with an additional grant available for eligible veterans and military families.
How can I start, stop, or transfer JCPL service?
You can start, stop, or transfer JCPL service by contacting their customer service department. Provide the necessary information and schedule the service as needed.
What are JCPL's rates and tariffs?
JCPL's rates and tariffs vary depending on factors such as usage, location, and type of service. Detailed information can be found on their website or by contacting customer service.
Does JCPL offer renewable energy options or incentives?
Yes, JCPL offers various renewable energy programs and incentives to promote clean energy adoption. JCPL also has one of the most active net metering programs for solar installations in the Northeast. Visit their website for more information on available options.
How can I save energy and lower my JCPL bill?
JCPL provides energy-saving tips and resources to help customers reduce energy consumption and save money on their bills. Both residential and institutional customers can participate in these energy efficiency programs. Explore their website for energy efficiency ideas.
What should I do if I smell gas or suspect a gas leak?
Leave immediately and call JCPL’s gas emergency line at 800-572-1121 (or call 911 from a safe location).
What kind of advertising or communications does JCPL use?
JCPL distinguishes between promotional advertising and informational advertising. While promotional advertising is restricted under regulations enacted by the Public Service Commission of New Jersey, informational advertising is permitted and used to communicate important updates, energy conservation tips, and regulatory information to customers.