JCP&L Utility Resources

Jersey Central
Power & Light
Bill Breakdown

Jersey Central
Power & Light

1-800-662-3115

https://www.firstenergycorp.com
/jersey_central_power_light

Jersey Central
Power & Light
Outage Info

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About JCP&L

  • ✓JCP&L (JCPL) is an electric utility serving central and northern New Jersey
  • ✓A FirstEnergy company (FirstEnergy acquired Jersey Central Power in 2001)
  • ✓Supporting customers at home and for business with billing, payment, and outage resources
Power lines in the Hudson Valley
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Jersey Central Power & Light (JCP&L)—often searched as JCPL or JCP L—is a regulated electric distribution utility that delivers power across central and northern New Jersey. The company serves over 1.1 million customers, providing the electric delivery infrastructure that supports homes, neighborhoods, and business operations throughout its service territory.

JCPL’s modern history includes becoming part of FirstEnergy when the parent company acquired Jersey Central Power in 2001. Today, the company continues its commitment to safe, reliable service and grid improvements while operating under state utility regulation.

For customers managing an account, JCPL resources typically include options to create or start a new account, review an outstanding balance, receive confirmation by email, and make a payment for a utility bill online. If you need help, customers can use JCPL support channels to contact the company by phone, access online tools, and submit service requests during normal work hours.

During a power outage, JCPL encourages customers to use official outage tools to report service interruptions, check restoration updates, and review safety guidance. If you see a downed power line, treat it as an emergency—keep your distance, keep others away, and report it through the company’s emergency/outage reporting process immediately.

JCPL also participates in New Jersey’s statewide energy initiatives, including programs that help customers improve energy efficiency and manage usage over time. Depending on eligibility, residents and businesses may have access to rebates, efficiency upgrades, and assistance options administered through statewide programs such as the New Jersey Clean Energy framework. Income-eligible customers may also qualify for bill support programs like USF and HEAP, helping make energy costs more manageable.

Like many utilities, JCPL continues investing in multi-year grid improvements—including modernization initiatives often referenced publicly under programs such as EnergizeNJ—to strengthen reliability, storm performance, and operational response. These upgrades are designed to help improve service for customers over time while supporting New Jersey’s evolving energy needs.

JCP&L's Safety and Emergency Resources

When it comes to safety and emergency preparedness, Jersey Central Power & Light (JCP&L) is dedicated to keeping customers across New Jersey informed and protected. If you experience a power outage or spot a downed power line, it’s crucial to act quickly—contact JCP&L’s emergency services at 1-888-LIGHTSS (1-888-544-4877) to report the issue and receive immediate assistance. The company’s commitment to safety means you can count on prompt response times and clear communication during any emergency.
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JCP&L offers a comprehensive suite of safety tips and resources on their website, helping customers prepare for and respond to power outages. From guidance on staying safe during an outage to steps for preventing accidents around electrical equipment, these resources are designed to empower you to protect your home or business. You’ll also find information on how to identify and report suspicious activity, such as tampering with electrical infrastructure, ensuring the safety of your community.

Managing your energy needs during an emergency is easier than ever. Customers can access their account information, pay outstanding balances, and even create a new account online or by phone—giving you the flexibility to stay on top of your energy payments no matter the situation. JCP&L’s online portal allows you to submit applications, update your account, and receive important updates, all from the comfort of your home or office.

JCP&L’s safety and emergency resources are available to all customers—residential, commercial, and industrial—across central and northern New Jersey. By visiting the company’s website, you can access a wealth of information, including frequently asked questions, a step-by-step guide to preparing for power outages, and tips on energy efficiency and conservation. These resources not only help you stay safe but also provide practical ways to reduce your energy consumption and lower your bill.

Whether you need to report a power outage, check your account status, or learn how to turn a safety plan into action, JCP&L is here to help. Their commitment to reliable service and customer care means you’ll always have access to the support and information you need. Take advantage of these resources by logging into your account, contacting customer service by phone, or visiting the JCP&L website—so you can stay safe, informed, and in control of your energy needs in New Jersey.

JCP&L FAQ

What services does JCP&L provide?
Jersey Central Power & Light (JCP&L) is a regulated electric utility that delivers electricity to customers across central and northern New Jersey. The company is responsible for power delivery, outage restoration, downed power line response, billing services, and maintaining electric infrastructure. JCP&L is a subsidiary of FirstEnergy Corp.
How do I report a power outage or downed power line?
Customers can report a power outage, downed power line, or other safety concern by calling 1-888-LIGHTSS (1-888-544-4877) or by using JCP&L’s outage tools available on the company’s website. Downed power lines should always be treated as dangerous and avoided.
Does JCP&L have a grid modernization program?
Yes. JCP&L is implementing a multi-year grid modernization initiative known as EnergizeNJ, which includes an investment of approximately $935 million to strengthen the electric system against storms, improve outage response, and modernize infrastructure across New Jersey.
Does JCP&L offer programs for medically vulnerable customers?
Yes. JCP&L’s Critical Care Program prioritizes customers who rely on life-sustaining medical equipment during power outages. Eligible customers receive special consideration during restoration efforts and must provide medical documentation to enroll.
What financial assistance programs are available to JCP&L customers?
Income-eligible customers may qualify for assistance programs such as:
  • Universal Service Fund (USF)
  • LIHEAP (Low Income Home Energy Assistance Program)
  • Budget billing and flexible payment arrangements
Program availability and eligibility requirements may vary.
How do I access my JCP&L account or contact customer support?
Customers can visit JCP&L’s official website to create or log into an account, pay bills, manage an outstanding balance, receive outage alerts, and access customer resources. Customer service is also available by phone at 1-800-572-1111.
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What energy efficiency programs does JCP&L offer?
JCP&L Energy Efficiency Programs are designed to help customers reduce energy use, improve comfort, and lower long-term energy costs. These programs provide access to energy-saving measures, incentives, and financing options for homes and businesses across New Jersey.
Are JCP&L customers eligible for 0.00% APR financing for home energy upgrades?
Yes. JCP&L customers are eligible for 0.00% APR fixed monthly payment financing for qualifying home energy upgrades, helping remove upfront cost barriers.
Does JCP&L offer no-cost or low-cost financing for energy efficiency projects?
Yes. The JCP&L Energy Efficiency Programs provide access to no-cost financing to promote easy and cost-effective access to energy efficiency measures for qualifying projects.
Which properties are eligible for JCP&L energy efficiency programs?
Eligible properties for JCP&L Energy Efficiency Programs include properties owned or held in trust. Eligibility may vary by program and project type.
How does on-bill repayment work for JCP&L energy efficiency financing?
The on-bill repayment process for JCP&L's residential energy efficiency financing program began on January 1, 2025. Approved financing amounts may be repaid directly through a customer’s JCP&L electric bill.
What is NEIF and how does it relate to JCP&L energy efficiency financing?
Customers participating in certain JCP&L Energy Efficiency Programs can apply online to NEIF for an instant credit decision through their contractor's application link. NEIF pays the contractor when the work is completed to the customer's satisfaction and the program rebate has been approved.
How do customers get started with JCP&L energy efficiency programs?
Customers typically begin by working with an approved contractor who helps determine eligibility, submit applications, and guide the financing process. Additional information is available on JCP&L’s website.