National Grid also provides a wide range of jobs across its service areas, including roles in engineering, management, and operations, supporting local communities and contributing to economic growth.

Electric Service, Accounts & Billing

Addressing billing issues from the beginning is crucial—customers should keep detailed records and advocate early to establish fair payment plans that reflect the billing timeline. Promptly resolving issues helps prevent them from worsening.

National Grid provides essential electric service tools that help customers manage their account information, pay a bill, and track usage online. Customers can:

• Create or access an online account
• View electric usage, winter heating demand, and summer AC demand
• Pay bills, set up budget billing plans, and manage money
• Enroll in alerts for outages, weather events, or restoration updates
• Contact National Grid for assistance with billing or payment issues through their customer service phone line, online portal, or by reaching out to consumer advocates.

National Grid customer service representatives are available by phone and online to assist with account questions, service changes, and scam awareness. Customers should always assume communications about payments or enrollment come from official National Grid channels. It is important to write to National Grid to document billing concerns and request specific payment plans if errors or delays are identified. Hearing customer concerns is a priority, and the National Grid team works together to resolve issues and support customers, especially during colder months when energy costs and financial strain can increase.

Safety, Outages & Storm Response

Safety is a top priority for National Grid—especially during severe weather, winter storms, and high-wind events. If customers encounter downed power lines, they should:

• Treat the line as energized
• Stay away and protect children, family members, and pets
• Report the issue immediately using National Grid’s outage reporting tools or phone number

During an outage, National Grid customers can track restoration progress online, receive updates, and review safety details. National Grid employees worked hard during major storms to restore power safely, repair damaged electric systems, and respond as quickly as conditions allow. The understanding shown by customers during major outages is greatly appreciated and helps foster a sense of community during challenging times.

Coordinated efforts by National Grid crews and partners make rapid restoration happen during severe weather events. National Grid expects outages to occur during extreme weather, but advances in smart energy technology help crews respond faster and restore service more efficiently.

Electric System Modernization & Smart Energy

National Grid continues investing in smarter electric systems to meet increased demand and improve reliability across the region. These efforts include:

• Strengthening power lines and substations
• Using smart energy tools to detect outages and system issues
• Improving restoration times during storms and winter weather
• Managing heat within the energy grid to ensure reliability and safety

By putting resources and focus into smart energy upgrades, National Grid is preparing the system to meet future demand. These upgrades help ensure the electric system remains reliable as households add electric heating, cooling, EVs, and other energy-intensive technologies.

Energy Services & Safety Precautions

National Grid supports smart energy choices that help customers reduce demand, save money, and stay informed. Programs typically focus on energy efficiency upgrades for homes and commercial buildings, seasonal guidance for winter heating and summer AC use, and tools to help households manage energy demand and budgets. For example, milder weather can lead to a decrease in utility bills, while colder-than-normal conditions—such as those experienced in November last year—can increase demand and costs. Compared to the previous year, current energy usage and costs have shown notable changes, with last year’s colder-than-normal temperatures driving higher consumption and bills. Customers can learn about available plans, rebates, and efficiency details on National Grid’s official website.

Customers are encouraged to watch the full video on energy efficiency programs and recent initiatives, available on National Grid’s website, to stay informed and engaged with the latest updates.