nYSEG Utility Resources

New York State
Electric & Gas
Bill Breakdown

New York State
Electric & Gas

800-572-1111

custserv@nyseg.com

www.nyseg.com

New York State
Electric & Gas Info

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About NYSEG

  • ✓Founded in 1900
  • ✓NYSEG is an AVANGRID company (Iberdrola Group)
  • ✓Serving parts of 8 counties across ~2,600 square miles
Power lines in the Hudson Valley
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Throughout the end of the 19th century and the early part of the 20th century, the corporation went through mergers and acquisitions that combined about 200 utility companies under the name NYSEG.

NYSEG and RG&E became part of Iberdrola when Iberdrola acquired Energy East (2008). In 2008, NYSEG became part of Iberdrola when Iberdrola bought Energy East.

NYSEG's service area includes cities, suburbs, and rural towns across much of Upstate and Western New York, serving more than 40% of Upstate New York. Combined, NYSEG and RG&E serve more than 1.2 million electricity customers and nearly 590,000 natural gas customers across Upstate New York. NYSEG's customer base is a mixture of residential, commercial, and industrial customers. NYSEG and RG&E are in the process of replacing all electric meters with smart meters and expect to complete installations in 2025, facing challenges related to operational logistics and the integration of distributed energy resources (DER). AVANGRID's headquarters is in Orange, Connecticut, and NYSEG operates primarily in the northeastern United States.

NYSEG delivers electricity and natural gas across parts of Upstate New York (cities, suburbs, and rural communities).

New York State Energy Regulations & Incentives

New York State is recognized for energy policy that prioritizes energy efficiency, lower emissions, and grid modernization. For NYSEG customers, this typically shows up as utility and state-sponsored rebates, home energy upgrades, and consumer protections overseen by the New York State Public Service Commission (PSC).
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If you’re trying to reduce energy use and save money, start with the basics: air sealing, insulation, and heating system tune-ups can meaningfully cut winter usage. For larger upgrades (like heat pumps, smart thermostats, or efficient appliances), New York programs and rebates may be available depending on your location, fuel type, and eligibility.

NYSEG provides secure online options to manage your account, including starting or stopping service and moving. For outage updates, your best source is NYSEG’s official outage tools and app—don’t rely on social media posts, comments, or shares for restoration timing.

NYSEG’s reliability performance is tracked by the PSC using metrics like outage frequency (SAIFI). In PSC reliability reporting, NYSEG’s most recent SAIFI shown is 1.30 versus a target of 1.20 (excluding major storms), meaning outage frequency missed the performance target in that reporting period.

Tree contacts are consistently one of NYSEG’s largest drivers of outages. That’s why vegetation management and proactive trimming are a major part of reliability work—especially in wooded regions where wind, snow, and ice can bring limbs into power lines.

From a system scale perspective, NYSEG’s long-term planning filings describe thousands of miles of infrastructure, including about 4,549 miles of transmission lines and about 44,400 miles of distribution lines across the region.

NYSEG has also been under increased scrutiny from regulators. A comprehensive management and operations audit issued in early 2025 required improvements across multiple areas of operations, and PSC oversight continues to track customer experience and service performance.

Rates can change due to delivery and supply components. NYSEG filed for a significant delivery rate increase for 2026, and public summaries described a typical electric bill impact of roughly $33 per month (actual impact varies by usage and rate class).

If you need help paying your bill, New York’s HEAP programs may help. As of January 2, 2026, Emergency HEAP is open through April 7, 2026 (or until funding is exhausted), and it can be used alongside other affordability options depending on eligibility.

NYSEG FAQ

What is NYSEG?
NYSEG is a regulated utility that delivers electricity and natural gas to customers across parts of Upstate New York. NYSEG is an AVANGRID company (Iberdrola Group).
How do I contact NYSEG customer service?
Call NYSEG customer service at 800-572-1111.
What are the payment options for NYSEG bills?
NYSEG offers various payment options, including online payments, automatic bill pay, in-person payments at authorized locations, and mail-in payments. NYSEG also provides various assistance programs including Budget Billing and HEAP for low-income households.
How do I report a power outage or check outage status?
Report an electric outage or check status at 800-572-1131, or use NYSEG’s outage tools online.
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Does NYSEG offer budget billing or payment assistance programs?
NYSEG offers budget billing and assistance options (and participates in programs like HEAP where applicable). (Recommend linking to NYSEG’s “Payment & Billing Options” / “Help With Bill” pages for the most current details.)
Does NYSEG have any emergency financial assistance programs?
Yes, the Good Neighbor Fund provides grants of up to $650 for customers in financial crisis, with an additional grant available for eligible veterans and military families.
How can I start, stop, or transfer NYSEG service?
You can start, stop, or transfer NYSEG service by contacting their customer service department. Provide the necessary information and schedule the service as needed.
What are NYSEG's rates and tariffs?
NYSEG's rates and tariffs vary depending on factors such as usage, location, and type of service. Detailed information can be found on their website or by contacting customer service.
Does NYSEG offer renewable energy options or incentives?
Yes, NYSEG offers various renewable energy programs and incentives to promote clean energy adoption. NYSEG also has one of the most active net metering programs for solar installations in the Northeast. Visit their website for more information on available options.
How can I save energy and lower my NYSEG bill?
NYSEG provides energy-saving tips and resources to help customers reduce energy consumption and save money on their bills. Both residential and institutional customers can participate in these energy efficiency programs. Explore their website for energy efficiency ideas.
What should I do if I smell gas or suspect a gas leak?
Leave immediately and call NYSEG’s gas emergency line at 800-572-1121 (or call 911 from a safe location).
What kind of advertising or communications does NYSEG use?
NYSEG distinguishes between promotional advertising and informational advertising. While promotional advertising is restricted under regulations enacted by the Public Service Commission of New York, informational advertising is permitted and used to communicate important updates, energy conservation tips, and regulatory information to customers.
What are the best ways to lower my heating costs in winter?
Common, high-impact steps include:
  • Annual tune-up/inspection: Helps improve efficiency and reduce fuel use.
  • Thermostat adjustments: Many energy guidance resources cite savings from lowering the thermostat (often discussed as a few percent per degree, depending on the home).
  • Air sealing + insulation: Reduces heat loss; widely cited as one of the best ROI upgrades (sometimes described as up to ~30% reduction in heating/cooling losses in leaky homes).
Does NYSEG control the price of natural gas and electricity supply?
Not directly. NYSEG is the delivery utility; the commodity (supply) cost of electricity and natural gas can change due to market conditions, weather-driven demand, and broader energy costs. Customers can often manage their overall cost by reducing energy use, choosing supply options where available, and using budgeting tools.
What is the most common cause of power outages on NYSEG’s system?
Tree-related interruptions are the single largest cause of outages on NYSEG’s electric system. Storms, high winds, and heavy snow can cause trees or branches to contact power lines, affecting hundreds of thousands of customers across Upstate New York each year.
How large is NYSEG’s electric transmission system?
NYSEG operates an extensive electric system across a large geographic area. The company maintains approximately 5,600 miles of transmission lines, along with additional distribution lines, to deliver electricity across cities, suburbs, and rural communities.
Are NYSEG electricity rates lower than other regions?
Average electricity rates for NYSEG customers are often reported as below the Northeast and national averages, depending on usage level, delivery charges, and supply choice. Actual bills vary by customer, and rates should always be reviewed using official NYSEG or New York PSC comparison data.
How much can I save by adjusting my thermostat in winter?
Energy guidance commonly shows that lowering your thermostat by one degree can save an average of about 3% on heating costs, depending on your home and heating system. Small adjustments over time can contribute to noticeable savings during the winter months.