Orange & Rockland Utility Resources

Orange & Rockland
Bill Breakdown

Orange & Rockland

800-572-1111

customer_service@rge.com

www.oru.com/en/

Orange & Rockland
Outage Info

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About Orange & Rockland

  • âś“Regulated electric and natural gas utility serving six counties in southeastern New York and northern New Jersey
  • âś“Provides energy for more than 300,000 households and businesses (about 304,000 electric customers and 135,000 natural gas customers)
  • âś“Maintains wires, pipelines, and substations—and responds to outages and emergencies
Power lines in New York
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Orange & Rockland (“Orange & Rockland” or “O&R”) is an electric and natural gas utility headquartered in Pearl River, New York, providing service in six counties across southeastern New York and northern New Jersey.

O&R operates across roughly a 1,350-square-mile service area and serves about 304,000 electric customers and 135,000 natural gas customers.

O&R became a wholly-owned subsidiary of Consolidated Edison, Inc. in 1999. Beyond delivery service, Orange & Rockland provides customer tools and programs to help households and businesses manage energy use and costs.

More than 96% of Orange & Rockland employees live in New York and New Jersey, and the company spent over $174 million with New York and New Jersey-based businesses last year.

🌱 Clean Energy Transition & Community

Managing Energy Costs with Rockland Utilities Inc

Managing your energy costs is easier than ever with Rockland Utilities Inc, a trusted electric and gas utility serving northern New Jersey and New York. As a subsidiary of Orange and Rockland Utilities, Inc., Rockland Utilities Inc is headquartered in Pearl River, NY, and proudly delivers reliable electric and gas services to over 309,000 electric customers and 140,000 gas customers across key counties like Rockland, Orange, and York.

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Orange & Rockland Clean Energy Initiatives

Rockland Utilities Inc is committed to helping customers lower their energy bills through a variety of innovative programs and services. One standout offering is the discount on ENERGY STAR certified heat pump water heaters, which can now be accessed through convenient new pathways—including a distributor midstream option and a retailer coupon pathway right at the point of sale. These energy efficiency programs have enabled customers to save more than 700 MMBtu in energy, more than doubling the savings achieved in the previous year.

To further support customers in managing their energy use, Rockland Utilities Inc provides a suite of online tools and resources. By creating an account or logging in to your existing account, you can track your energy usage, identify opportunities to reduce peak demand, and enroll in money-saving programs tailored to your needs. The company’s website is a valuable resource for learning about available services, and the customer service team is always ready to assist with questions about energy management or cost-saving strategies.

Looking ahead, Rockland Utilities Inc is actively working to modernize the electric grid and promote the efficient operation of 1,000 megawatts of energy storage in the New York metropolitan region by 2030. These forward-thinking initiatives are designed to support clean energy, enhance reliability, and ensure that customers in northern New Jersey and New York have access to affordable, sustainable power.

By partnering with Rockland Utilities Inc, you can take control of your energy costs while supporting a cleaner, more resilient energy future for your community. Remember to visit the Rockland Utilities Inc website or contact their customer service team to explore energy management programs, discover new ways to save money, and stay informed about the latest company updates. For more information, you can also search for “Rockland Utilities Inc” on Google and look for the official Rockland logo to ensure you’re accessing trusted resources.

In addition to renewable energy and efficiency programs, Orange & Rockland is investing in the modernization of its natural gas and steam service infrastructure. By upgrading these systems, the company aims to reduce greenhouse gas emissions and ensure reliable service for customers across the city and Westchester County. These efforts are part of a broader plan to phase out older, less efficient natural gas transmission projects and replace them with cleaner, more sustainable solutions.

Over the next three years, Orange & Rockland’s plan includes significant investments in clean energy projects that will not only help control costs but also create new opportunities for local businesses and residents. Clean energy projects foster a sense of community and connection among New Yorkers, as well as a shared commitment to sustainability. Orange & Rockland also supports ongoing weekly community events and sustainability initiatives, helping to keep residents engaged and informed about the latest clean energy developments.

Ultimately, Orange & Rockland’s clean energy initiatives are a critical part of building a more sustainable, resilient, and affordable energy system for New York City, Westchester County, and beyond. Through strategic investments, strong partnerships, and a commitment to innovation, Orange & Rockland is ensuring that New Yorkers have access to reliable, clean, and cost-effective energy—today and for generations to come.

Key Takeaways

  • âś“Clean energy future: solar, wind, and efficiency programs support sustainability and lower emissions.
  • âś“Modern grid: transmission upgrades and advanced tech help integrate renewables and meet growing demand.
  • âś“Affordability focus: incentives and programs are designed to help manage electric bills and gas bills.
  • âś“Community-first: partnerships and outreach support residents, small businesses, and local programs.

New York State Energy Regulations & Incentives

New York’s utility rules are overseen by the Public Service Commission (PSC). For Orange & Rockland customers in New York City and Westchester County, this typically affects delivery charges on electric bills and gas bills, consumer protections, and access to energy-efficiency and affordability programs.
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Orange & Rockland is a regulated utility, which means many aspects of service—including delivery rates—are reviewed through PSC proceedings. Delivery charges are separate from supply charges, and the PSC process is designed to balance reliability needs, growing demand, and affordability for New Yorkers.

Orange & Rockland publishes customer resources in clear categories (for example, guidance for renters, residential owners, and small & medium businesses) so customers can explore programs, bill help, and energy-saving options that fit their situation.

Orange & Rockland’s affordability work includes its Energy Affordability Program (EAP), which the company has expanded to provide bill relief for eligible low-to-moderate-income customers. Orange & Rockland has also stated that EAP bill discounts can be as high as $173 for low-income customers starting in 2026 (discount amounts depend on eligibility and program rules).

For customers facing non-payment risks, Orange & Rockland is required to conduct outreach with landlord groups and provide informational resources for tenants. The company has also described producing outreach materials in the city’s 12 most commonly spoken languages (other than English) to help residents access the same information.

New York also supports a clean energy future through energy efficiency, electrification, and renewable programs. Orange & Rockland supports net metering for customers who generate their own power (such as residential solar), and community solar participation can allow residents to earn renewable energy credits without installing panels.

Reliability and safety remain core priorities: Orange & Rockland must maintain its wires, pipelines, and substations, and the PSC tracks performance. For outage updates and restoration guidance, customers should use official Orange & Rockland tools rather than relying on social media.

Tip: If you publish rate-plan numbers, include a “last updated” note—PSC-approved rate plans and rate increases can change as cases are finalized.

Orange & Rockland FAQ

What is Orange & Rockland?
Orange & Rockland (the Consolidated Edison Company of New York) is a regulated utility company that provides electric, gas service, and steam service in New York City and Westchester County.
Why does the Public Service Commission matter for Con Ed bills?
The Public Service Commission reviews delivery-rate proposals and service plans for regulated utilities. PSC decisions can affect the delivery portion of electric bills and gas bills, helping fund investments needed to meet growing demand and maintain reliability.
What is Orange & Rockland’s Energy Affordability Program (EAP)?
Orange & Rockland’s Energy Affordability Program provides bill relief for eligible low-to-moderate-income customers. Orange & Rockland has stated that EAP bill discounts can be up to $173 for low-income customers starting in 2026 (amounts vary by eligibility and program rules).
What customer resources does Orange & Rockland provide?
Orange & Rockland organizes guidance and tools in customer-friendly categories—often including resources such as For Renters, For Residential Owners, and For Small & Medium Businesses—so customers can explore programs, bill help, and energy-saving actions based on their needs.
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Does Orange & Rockland support solar and other renewable options?
Yes. Orange & Rockland supports net metering for customers generating their own power (such as residential solar), and community solar can allow residents to earn renewable energy credits that reduce bills without installing solar panels.
What help is available if I’m dealing with non-payment or housing-related billing issues?
Orange & Rockland has described outreach requirements that include engaging landlord groups on non-payment issues and providing informational resources to tenants. The company has also described offering outreach materials in the city’s 12 most commonly spoken languages (other than English) so residents can access the same information.
What services does Orange & Rockland maintain to keep power reliable?
Orange & Rockland must maintain and upgrade key infrastructure—including wires, pipelines, and substations— to support reliability, safety, and the clean energy transition across New York City and Westchester County.
What should I do during an outage or gas emergency?
For outages and emergencies, use Orange & Rockland’s official outage and safety tools for the most reliable restoration updates. If you smell gas, leave the area immediately and contact Orange & Rockland using official emergency guidance.
How is Orange & Rockland involved in community engagement?
Orange & Rockland contributes funding and volunteer hours to nonprofit organizations and learning centers, supporting community programs and local initiatives across New York City and Westchester County.
What has Orange & Rockland done to improve storm resilience since Superstorm Sandy?
O&R has described significant storm-hardening work since Superstorm Sandy, including tens of millions of dollars invested over the past decade to strengthen the system and improve resilience.
What is Orange & Rockland / Rockland Electric’s “Direct Install” program for businesses in New Jersey?
Direct Install is a New Jersey Clean Energy Program offering for small-to-midsize businesses that provides a contractor-led energy audit and installs qualifying upgrades (lighting, HVAC controls, etc.) with an incentive that reduces the project cost.
How do NJ businesses qualify for Direct Install incentives?
Eligibility is typically based on factors like:
  • Facility type and size (small/midsize)
  • Upgrade measures being eligible under the program
  • Meeting program requirements for installation and verification
Because the incentive % and rules can change, businesses should confirm the current program requirements directly through NJCEP materials and the program’s approved contractors.
How can I get discounts on ENERGY STAR® heat pump water heaters?
Orange & Rockland participates in New York heat pump programs where customers can access rebates and/or instant discounts for qualifying heat pump water heaters—often through participating contractors or program channels.
Are there “point-of-sale” discounts for heat pump water heaters?
Some program structures support instant discounts at purchase (or discounts delivered through participating contractors/distributors rather than a mail-in rebate). The exact point-of-sale mechanics vary by program year and channel (retailer vs contractor vs distributor).