PSEG Utility Resources
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About PSE&G
- ✓Regulated utility in New Jersey: PSE&G (Public Service Electric and Gas Company) is New Jersey’s largest provider of electric and natural gas service.
- ✓Part of the PSEG family: PSE&G operates as part of Public Service Enterprise Group (PSEG).
- ✓What PSE&G does: Delivers electricity and natural gas through its local network, maintains lines and equipment, and supports customers with billing/payment options, outage reporting, and safety resources.
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PSE&G (Public Service Electric and Gas Company) is a regulated utility that delivers electricity and natural gas service in New Jersey. PSE&G maintains local infrastructure, responds to outages and safety emergencies, and provides customer tools for billing, payment arrangements, and service support. For outage reporting and restoration updates, use PSE&G’s official outage tools or contact the utility directly.
PSEG Frequently Asked Questions (FAQ)
Is New Jersey a deregulated energy market?
New Jersey allows customers to shop for third-party electric (and in some cases gas) suppliers licensed by
the New Jersey Board of Public Utilities (BPU). Even if you choose a supplier, PSE&G still delivers the
energy and responds to outages and emergencies.
What is Basic Generation Service (BGS)?
Basic Generation Service (BGS) is the default electricity supply for customers who do not select a third-party
supplier. BGS supply prices are established through state-run procurement, and PSE&G continues to deliver
the electricity.
How do I report an outage with PSE&G?
You can report outages and track restoration using PSE&G’s official outage tools, call 1-800-436-7734,
or text OUT to 4PSEG (where available).
What help is available if I’m struggling to pay my bill?
PSE&G highlights support options such as payment arrangements and assistance pathways including
USF, LIHEAP, Lifeline, NJ SHARES, and Fresh Start (eligibility varies). Start with PSE&G’s official
assistance pages to confirm requirements and how to apply.
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Has PSEG faced criticism from customers?
Yes. PSEG has faced criticism related to high energy costs, customer service responsiveness, and billing system issues, particularly during periods of rising electricity prices and system transitions.
How much are PSEG residential rates increasing?
As of 2025, residential electricity rates served by PSEG have increased by nearly 50% over a five-year period, contributing to higher household energy costs—especially during peak summer cooling and winter heating seasons.
What assistance programs does PSEG offer for customers struggling to pay bills?
PSEG offers several assistance programs, including:
- Customer Assistance Program (CAP) for low-income customers
- Low Income Home Energy Assistance Program (LIHEAP) for heating costs
- Matching Energy Assistance Fund (MEAF) for additional bill support
- Low Income Usage Reduction Program (LIURP) to help reduce energy usage
How many customers does PSEG serve?
PSEG serves approximately:
- 1.6 million electric customers
- Over 511,000 natural gas customers
Where does PSEG operate?
PSEG operates in southeastern Pennsylvania, covering a franchise utility area of approximately 2,100 square miles and serving a population of about 3.8 million people.
- Electric service includes all of Philadelphia and parts of surrounding counties
- Natural gas service covers all of Delaware County and most of Bucks, Chester, and Montgomery counties
What should I do during a power outage?
If the power goes out:
- Check outside to see if your entire block is dark to confirm it’s a utility outage
- Report outages online at PSEG.com/outages or by calling 1-800-841-4141
- Track outage status and restoration updates through PSEG’s outage tools
What should I do if I see downed power lines or smell natural gas?
Leave the area immediately and do not attempt to investigate. Downed power lines and natural gas odors should
always be treated as emergencies. If you smell gas, leave right away and contact PSE&G using its official
gas emergency guidance (commonly listed as 1-800-880-7734).
Does PSEG offer energy efficiency programs?
Yes. PSEG offers several programs, including PSEG Smart Ideas, which provides:
- Rebates for energy-efficient appliances
- HVAC tune-ups
- ENERGY STAR® water heaters and appliances
- LED lighting discounts
- Home Energy Assessments to identify wasted energy and improve comfort
Why does energy use peak in summer and winter?
PSEG electric sales typically peak:
- In summer due to air-conditioning demand
- In winter due to electric heating loads
What area does PSE&G serve in New Jersey?
PSE&G covers roughly 70% of New Jersey's population, including its six largest cities. This makes it the largest utility provider in the state, serving millions of residential and business customers.
What should I do if my request is blocked or access is blocked when using PSEG services?
If your request is blocked or you receive a message that access is blocked when trying to use PSEG online services, it may be due to security measures, system limitations, or insufficient permissions. To troubleshoot, try clearing your browser cache, disabling VPNs or proxies, and ensuring your account credentials are correct. If the request is blocked repeatedly, contact PSEG customer support for further assistance.
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